Housing Concierge

Pick For Britain; Leeds; On-site; GBP 25,000; Part time

Job summary

Join a forward-thinking company as a Housing Concierge, where you will play a vital role in ensuring the safety and comfort of residents. This part-time position offers weekend shifts, allowing you to contribute to a supportive community environment. Your responsibilities will include monitoring safety via CCTV, assisting visitors, and collaborating with the care team to address any issues. With a focus on well-being and a positive work culture, this role is perfect for those who are passionate about making a difference in people's lives. Enjoy generous leave, health benefits, and opportunities for personal growth in this rewarding position.

Benefits

34 days leave including bank holidays

Health cash plan

800+ high street discounts

Career growth opportunities

Wellbeing support tools

Qualifications

• Experience in customer service or safety-related roles is preferred.
• Ability to work independently and as part of a team.

Responsibilities

• Monitor safety through CCTV and patrols, ensuring community security.
• Assist with maintenance issues and collaborate with the care team.

Skills

Customer Service

Safety Awareness

Technology Use

Teamwork

Problem Solving

Education

Experience in housing or support settings

Tools

CCTV Monitoring

Record Keeping Software

Job description

Housing Concierge (Weekend Day shifts)

Leeds, West Yorkshire

Permanent - Part time (15 hpw)

Salary £24,638 per annum (pro rata), plus brilliant benefits, including health cash plan!

Home, a place where you belong

Come and join us as our amazing housing concierge at The Sycamores, our brand-new extra care service in lovely Woodlesford. With its café, hair salon, activity rooms and beautiful gardens, it’s a real community where over 55s can live independently, with the reassurance that support is always close by, we’re more than just a place to live.

You’ll be at the heart of it all on weekends, keeping things running smoothly, safely and with that extra bit of care.

Typical shift as a Housing Concierge

• Keeping an eye on things through CCTV and regular patrols, helping everyone feel safe, secure and well looked after.
• Meeting and greeting visitors while making sure we follow the rules that keep our community running happily.
• Responding to any little hiccups, like maintenance issues, and working with managers and contractors to get them sorted.
• Working side-by-side with our lovely on-site care team to support customers if anything unexpected pops up.
• Writing up reports and logging what’s happened during your shift, so we’ve got clear records and handovers.
• Helping build a place where customers feel at home and neighbours get on. We’re all about good vibes here.

You’ll go home each day knowing that you have helped change our customers' lives for the better, here at one of the top 10 for Great Places to Work in the UK!

You bring

• A friendly, calm and practical approach to keeping people safe, along with a keen eye for spotting when something’s not quite right.
• Confidence using technology, whether that’s logging info, checking CCTV or sending updates, but don’t worry you don’t need to be a tech wizard.
• The ability to work independently while still being a great team player, ready to roll up your sleeves and muck in.
• A positive attitude and a natural warmth that helps people feel comfortable approaching you with anything.
• Experience in a housing, support, customer service or safety-related setting would be fab, but your approach matters most.

Our team

You’ll be reporting to Emma Carter our Community and Wellbeing Manager, working closely alongside our housing team and our on-site Care team too. You’ll have tons of experienced support on hand working within our exciting brand-new service.

Job details

• Willingness to work weekend shifts on a rota, including bank holidays, with a flexible outlook and a strong sense of reliability.
• Shifts are usually 8am–4pm or 3pm–11pm.
• 24-hour support to our customers.
• Able to use technology to monitor CCTV, update records and report repairs and carry out building safety checks.
• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Housing Concierge job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Finally, do let us know if there’s anything we can do, to help you shine in our process at [e-mail]