Housing Concierge

Home Group; Leeds; On-site; GBP 25,000; Full time

Job summary

Join a forward-thinking organization as a Housing Concierge, where you will play a vital role in ensuring a safe and welcoming environment for residents. This position offers a unique opportunity to work in a vibrant community, supporting individuals to live independently while fostering a positive atmosphere. With flexible weekend shifts and a focus on community wellbeing, this role is perfect for those who are friendly, approachable, and committed to making a difference. Enjoy a range of benefits, including generous leave and a health cash plan, while contributing to an inclusive and supportive workplace culture.

Benefits

34 days leave, increasing to 39 days

Health cash plan

Discounts on shopping and leisure activities

Career growth opportunities

Recognition for wellbeing initiatives

Qualifications

• Experience in housing or customer service roles is desirable.
• A calm and practical approach to community wellbeing is essential.

Responsibilities

• Monitor safety and security through CCTV and patrols.
• Welcome visitors and ensure community rules are followed.
• Support the care team in addressing residents' needs.

Skills

Customer Service

Safety Monitoring

Technology Proficiency

Teamwork

Independent Working

Tools

CCTV Systems

Record Logging Tools

Job description

Job Description - Housing Concierge (25656)

Location: Leeds, West Yorkshire

Salary: £24,638 per annum [pro rata], plus brilliant benefits, including health cash plan!

About the Role

Join us as a Housing Concierge at The Sycamores, our new extra care service in Woodlesford. This community offers amenities like a café, hair salon, activity rooms, and gardens, supporting over 55s to live independently with close support. You will be essential in ensuring the smooth running of the community, especially on weekends.

Typical Responsibilities

1. Monitoring safety through CCTV and patrols to ensure a secure environment.
2. Welcoming visitors and ensuring community rules are followed.
3. Addressing maintenance issues and coordinating with managers and contractors.
4. Supporting the care team in responding to residents' needs.
5. Documenting shift activities and incidents for records and handovers.
6. Fostering a welcoming and positive community atmosphere.

Candidate Requirements

• A friendly, calm, and practical approach to safety and community wellbeing.
• Confidence with technology such as CCTV and record logging.
• Ability to work independently and as part of a team.
• A positive attitude and approachable nature.
• Experience in housing, support, customer service, or safety-related roles is desirable but not essential.

Note: Due to current sponsorship restrictions, we cannot offer sponsorship to external candidates for this role. This is under review.

Team and Reporting

You will report to Emma Carter, Community and Wellbeing Manager, working alongside housing and care teams within our new service.

Job Details

• Weekend shifts on a rota, including bank holidays, with flexible hours (usually 8am–4pm or 3pm–11pm).
• Providing 24-hour support to residents.
• Using technology for CCTV, record updates, and safety checks.
• An Enhanced DBS check is required, which we will pay for.

Our Values and Culture

We promote diversity and inclusion through various networks and support systems, making Home Group a welcoming place for everyone.

Benefits

• 34 days leave, increasing to 39 days, plus volunteering days.
• Health cash plan covering dental, optical, prescriptions, and more.
• Discounts on shopping, holidays, and leisure activities.
• Opportunities for career growth within the organization.
• Recognition as one of the UK's top workplaces for wellbeing.