Housing Assistant - Stoke

TN United Kingdom; Stoke-on-Trent; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Housing Assistant to join their dynamic team in Stoke-on-Trent. This hybrid role offers the opportunity to work both in the office and remotely, focusing on benefits and rent management. You will play a crucial role in supporting clients with rent collection, providing essential benefit advice, and helping them manage their budgets effectively. If you are passionate about making a difference in people's lives and possess strong communication skills, this position is perfect for you. Join a reputable Housing Association and contribute to a meaningful cause while enjoying a competitive rate of pay.

Qualifications

• Proven experience in a similar role focusing on housing benefits.
• Good understanding of housing procedures and customer support.

Responsibilities

• Collecting rents and providing benefit advice to clients.
• Monitoring accounts in arrears and flagging issues.

Skills

Housing Benefits Knowledge

Communication Skills

Customer Support

Education

Experience in Housing Assistance

Job description

Social network you want to login/join with:

Housing Assistant - Stoke, Stoke-on-Trent

Client:

Location:

Stoke-on-Trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

Job Reference:

91bd00077824

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Housing Assistant

Your new company

Hays is currently recruiting for an experienced Housing Assistant on a temporary ongoing basis for a reputable Housing Association based in Stoke-on-Trent. This is a hybrid role involving some work in the office as well as remote working.

Your new role

You will work within the Housing Team focusing on benefits and rent management. Responsibilities include collecting rents, providing benefit advice and support, helping customers budget, monitoring accounts in arrears, and flagging issues to the appropriate officers.

What you'll need to succeed

You must have proven experience in a similar role and a good understanding of housing benefits and procedures. A passion for helping others and excellent communication skills to build rapport quickly are essential.

What you'll get in return

You will receive a temporary ongoing contract with a competitive rate of pay.