Housing Assistant (IR&FI)

Allscreens Nationwide Ltd; Crownhill; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Excellent pension scheme

Flexible working

Volunteer days

25 days annual leave

Employee assistance programme

Flu vaccination

Job summary

Plymouth Community Homes in Crownhill (PL6 5DH) is seeking a Housing Assistant (IR&FI) to support income recovery and financial inclusion on a 6-month fixed-term basis. This on-site role focuses on administrative tasks while helping residents access essential support services.

The role requires strong Word/Excel/Outlook skills, excellent communication, and accuracy in processing financial and tenancy information.

Qualifications

• Has administrative experience that includes organising competing priorities.
• Knowledge of the function of social housing and diversity in residents.
• Excellent communication, both verbal and written.
• Can work accurately in a fast-paced environment and follow procedures.

Responsibilities

• Manage and maintain the Universal Credit portal for tenants.
• Administer the Financial Support Fund to help customers access assistance.
• Raise purchase orders and verify supplier invoices for accuracy.
• Process rent payments and set up Direct Debits in line with regulations.
• Serve as a contact point for customers via phone, email, and in person.
• Connect tenants with internal and external support services.

Skills

Administrative experience

Microsoft Word

Excel

Outlook

Communication skills

Organisational skills

Customer service

Tools

Microsoft Word

Excel

Outlook

Job description

Housing Assistant (IR&FI)

Company: Plymouth Community Homes

Salary: £28,280

Hours: Full-time

Location: Crownhill, PL6 5DH

Working pattern: On-site

Job type: Temporary

Posting date: 24 Aug 2026

Closing date: 13 Sept 2026

Fixed Term / Secondment (Up to 6 Months)

Make a Real Difference in Your Community

We’re seeking a highly organised and proactive Housing Assistant to join our Income Recovery & Financial Inclusion team. This is a predominantly administrative role, where you’ll play a vital part in keeping our services running efficiently while supporting positive outcomes for our residents.

This is a 6-month fixed-term/secondment role and an excellent opportunity for someone looking to start or transition into a career in housing. Whether you already have administrative experience or are keen to apply your transferable skills in a new sector, you’ll gain valuable insight into income recovery, financial inclusion, and tenancy support within a supportive team environment.

Working largely behind the scenes, you’ll be responsible for maintaining accurate records, processing financial and tenancy information, and ensuring queries are handled effectively. Alongside this, you’ll also have opportunities to engage with customers and colleagues, helping to deliver a responsive and supportive service.

Your work will directly contribute to helping people sustain their tenancies and access the support they need—ensuring that our team can deliver services that genuinely improve the lives of our residents

About the role

Manage and maintain our Universal Credit portal, supporting tenants with their claims

Play a key role in administering our Financial Support Fund, helping customers access vital assistance

Work closely with suppliers—raising purchase orders and checking invoices for accuracy

Process rent payments and set up Direct Debits, ensuring everything is handled accurately and in line with financial regulations

Be a point of contact for our customers - supporting queries via phone, email, online platforms and face-to-face

Connect tenants with the right internal and external support services to sustain their tenancies

Manage and maintain our Universal Credit portal, supporting tenants with their claims

Our ideal candidate for this role is someone who:

Has administrative experience that includes organising competing priorities

Has knowledge of the function of social housing and an appreciation of working with a diverse range of people, some of whom are socially or financially excluded

Has excellent communication skills, both verbal and written

Can work accurately in a fast-paced environment whilst adhering to procedures and regulations

Is proficient in using Microsoft Word, Excel, and Outlook applications

Is adaptable to changes in working practices

persistence is key, especially when workloads fluctuate. Staying focused and consistent

About Plymouth Community Homes

We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.

With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.

What we can offer you:

Excellent pension scheme with a high level of employer contributions

Flexible working opportunities including Flexi-time and hybrid working

The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme

Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option

Free Employee Assistance programme, including free counselling

Free annual flu vaccination

Access to our extensive employee reward portal which includes discounts for multiple retailers

We support digital working with modern devices/smart phones

It's fun to work here! with regular Company & team events

Our modern and spacious offices are right on a bus route, and just three miles from the city centre

We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons

We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.

Proud member of the Disability Confident employer scheme