Housing Admin & Support Specialist (6-Month Fixed Term)

plymouthcommunityhomes; Devon and Torbay; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Excellent pension scheme

Hybrid working

Volunteer days

Annual leave 25–30 days

Employee support services

Job summary

Plymouth Community Homes is recruiting an organised Housing Assistant on a 6-month fixed-term/secondment basis to join the Income Recovery & Financial Inclusion team. The role focuses on administrative tasks, tenancy information processing, and supporting residents with financial services.

You will handle records, assist with Universal Credit, and connect tenants with appropriate internal and external support, contributing to tenancy sustainment and improved resident outcomes.

Qualifications

• Experience handling administrative tasks and managing competing priorities.
• Knowledge of social housing context and working with diverse residents.
• Excellent written and verbal communication skills.
• Ability to work accurately in a fast-paced environment and follow procedures.

Responsibilities

• Manage and maintain the Universal Credit portal to assist tenants with claims.
• Administer the Financial Support Fund to help customers access assistance.
• Raise purchase orders and verify supplier invoices for accuracy.
• Process rent payments and set up Direct Debits in line with financial regulations.
• Serve as a point of contact via phone, email, online platforms and face-to-face.

Skills

Administrative experience

Prioritisation

Communication skills

Attention to detail

Adaptability

Digital literacy

Tools

Universal Credit portal

Job description

Plymouth Community Homes is recruiting an organised Housing Assistant on a 6-month fixed-term/secondment basis to join the Income Recovery & Financial Inclusion team. The role focuses on administrative tasks, tenancy information processing, and supporting residents with financial services.

You will handle records, assist with Universal Credit, and connect tenants with appropriate internal and external support, contributing to tenancy sustainment and improved resident outcomes.