Housing Assistant

Crawley Borough Council; Northgate; On-site; GBP 24,000 - 30,000; Full time

Job summary

A local government authority in Northgate is seeking a dedicated Housing Assistant to join their Tenancy Services team. In this role, you will support the delivery of high-quality housing services including managing direct debits, handling rent arrears, and assisting with tenancy agreements. The ideal candidate will have a strong background in office administration and excellent communication skills. This position offers a supportive working environment with opportunities for career growth.

Benefits

Generous employee benefits package

Wellbeing incentives

Discounts and benefits

Qualifications

• Proven admin experience, ideally in housing or local government.
• Excellent communication and organisational skills.
• Ability to work independently and as part of a team.

Responsibilities

• Managing direct debit processes and rent control tasks.
• Handling low-level rent arrears and processing refunds.
• Supporting the Tenancy Management team with various queries.
• Assisting with the lettings process and tenancy agreements.
• Responding to housing enquiries and maintaining records.

Skills

Admin experience in housing or local government

Excellent communication skills

Organisational skills

Ability to work independently

Teamwork skills

Job description

Are you passionate about delivering excellent customer service and making a difference to our residents? We are looking for a dedicated Housing Assistant to join our Tenancy Services team in Crawley Homes. This is a fantastic opportunity to grow your career in a supportive and dynamic environment. If you have a strong background in office administration and a passion for public service, we’d love to hear from you.

As a Housing Assistant, you’ll play a key role in supporting the delivery of high-quality housing services.

Responsibilities

• managing direct debit processes and rent control tasks
• handling low-level rent arrears and processing refunds
• supporting the Tenancy Management team including mutual exchanges, name changes, and tenancy queries
• assisting with the voids and lettings process – from receiving keys to creating tenancy agreements
• responding to housing enquiries and maintaining accurate records

Qualifications

• proven admin experience, ideally in housing or local government
• excellent communication and organisational skills
• ability to work independently and as part of a team

Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.

We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.

Additional information

Satisfactory clearance of a Basic Disclosure and Barring check (DBS) is a condition of employment.

Employee benefits

We offer a generous employee benefits package , with a range of discounts, benefits and wellbeing incentives to suit everyone.

Our way of working

Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.

Safer recruitment

Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

How to apply

Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.

For an informal conversation or further information regarding the role, email [e-mail] , Area Housing Manager or call on 01293 438755.