Housing Assistant

Avalon (Formerly Spirehouse Social Housing); Leicester; On-site; GBP 25,000 - 31,000; Full time

Job summary

Avalon is seeking an experienced Social Housing Administrator to join our busy housing operations team in Leicester on a 3-month contract with a strong chance of extension.

You will provide essential administrative support, act as a main contact for tenants and partners, and help with tenancy processing, ASB logs, and data management while ensuring customer-focused service levels.

Qualifications

• Experience in an administrative role within a housing association, local authority, or supported housing provider.
• Understanding of general social housing administration, tenancy management processes, and basic housing benefits systems.
• Strong proficiency with Microsoft 365 and housing management databases.
• Excellent written and verbal communication, with empathy for vulnerable residents.
• High attention to detail with ability to prioritise, maintain data accuracy, and meet deadlines.
• Highly organised, proactive, and customer-focused.

Responsibilities

• Serve as primary admin contact for tenants, handling enquiries, tenancy queries, and repairs requests via phone, email, and post.
• Process tenancy documents including lettings paperwork, tenancy agreements, terminations, and sign-up packs.
• Assist housing officers with tenancy management tasks, log ASB reports, and schedule scheme visits or inspections.
• Maintain tenant records, compliance data, and property information in the housing management software.
• Coordinate repairs/maintenance, issue works orders to contractors, and track jobs to completion.
• Support Housing Benefit and Universal Credit administration, updating tenant accounts.
• Prepare meeting agendas, take minutes, and compile operational performance reports for management.

Skills

Tenant support

Administrative support

Microsoft 365

Data management

Communication

Organisation

Tools

Housing management databases

Job description

Social Housing Administrator

Avalon is seeking an experienced, detail-oriented Social Housing Administrator for a 3-month contract with a strong chance of extension. Based in Leicester, this role pays £28,000 per annum equivalent and provides essential operational and administrative support across our busy housing operations team.

In this fast-paced position, you will act as a key point of contact for tenants, local authorities, and internal colleagues, assisting with tenancy support, repairs processing, and database management. This is an excellent opportunity for a housing professional to apply their sector expertise to ensure smooth daily operations and high levels of customer satisfaction.

Key Duties:

• Serve as a primary administrative contact for tenants, handling general enquiries, tenancy queries, and repair requests via telephone, email, and post.
• Process tenancy documentation, including lettings paperwork, tenancy agreements, terminations, and sign-up packs.
• Assist housing officers with tenancy management tasks, log anti-social behaviour (ASB) reports, and schedule scheme visits or inspections.
• Maintain accurate, up-to-date tenant records, compliance data, and property information on the housing management software.
• Coordinate repairs and maintenance appointments, issuing works orders to contractors and tracking jobs through to completion.
• Support the processing of Housing Benefit and Universal Credit administration, tracking incoming payments and updating tenant accounts.
• Prepare meeting agendas, take detailed minutes, and compile periodic operational performance reports for management.

Requirements:

• Experience: Essential prior experience working in an administrative role within a housing association, local authority, or supported housing provider.
• Knowledge: Understanding of general social housing administration, tenancy management processes, and basic housing benefits systems.
• IT Skills: Strong proficiency across Microsoft 365 (Word, Excel, Outlook) and practical experience navigating housing management databases.
• Communication: Excellent written and verbal communication skills with an empathetic approach when dealing with vulnerable residents or complex enquiries.
• Organisation: High attention to detail with the ability to manage competing priorities, maintain data accuracy, and meet strict operational deadlines.
• Core Attributes: Highly organised, proactive, and committed to delivering high-quality, customer-focused services.

Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practise a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.