Housing Allocations Team Leader

North Yorkshire Council; Harrogate; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Holiday entitlement 28-34 days

LGPS pension

Salary sacrifice & discounts

Learning and development

Health Assured

Job summary

North Yorkshire Council is seeking a Housing Allocations Team Leader to provide operational leadership and day-to-day management of the council's housing allocations service. You will oversee the housing register and the allocation of homes in line with legislation, regulatory requirements and the Allocations Policy.

The role requires strong leadership, resilience and customer-focused service delivery. You will drive improvements, ensure fair assessments, and collaborate with the North Yorkshire

Qualifications

• Experience of housing allocations, housing management or homelessness services within a social housing or local authority environment.
• Experience of leading, motivating and developing high-performing teams.
• Strong knowledge of housing allocations legislation, statutory guidance and the social housing regulatory framework.
• Experience of interpreting and applying housing policies, procedures and legislation to make sound decisions.
• Excellent organisational skills with the ability to manage competing priorities in a fast-paced environment.
• Strong communication, influencing and negotiation skills.
• A customer-focused approach, with the ability to handle complex and sensitive cases effectively.
• Experience of managing resources, driving service improvement and applying effective people, risk and budget management principles.

Responsibilities

• Provide operational leadership and day-to-day management of the Council's housing allocations service.
• Lead a team administering the housing register and allocating homes in line with legislation and policy.
• Drive service improvements and help shape the future direction of housing allocations across the county.
• Support the North Yorkshire Home Choice partnership with registered providers and housing partners.
• Ensure applications are assessed consistently and fairly.

Skills

Housing allocations

Team leadership

Housing policy knowledge

Policy interpretation

Organisational skills

Communication skills

Customer focus

Resource management

Job description

Housing Management and Landlord Services delivers council housing services across North Yorkshire, including allocations, tenancy and neighbourhood management, rent collection and tenant engagement. Our Allocations Team plays a vital role in helping people access affordable housing through a fair, transparent and customer-focused housing register and lettings service. The Role As a Housing Allocations Team Leader, you will provide operational leadership and day-to-day management of the Council's housing allocations service, supporting the Allocations Services Manager to deliver a high-performing and customer-focused service across North Yorkshire. You will lead a team responsible for administering the housing register and allocating homes in line with legislation, regulatory requirements and the Council's Allocations Policy. You will ensure applications are assessed consistently and fairly, drive service improvements and help shape the future direction of housing allocations across one of the country's largest local authority areas. The role also plays a key part in supporting the delivery and ongoing development of the North Yorkshire Home Choice partnership, working collaboratively with registered providers, housing partners and other stakeholders across the county. What you will bring This is a challenging yet rewarding role for someone with strong leadership skills, resilience and a passion for delivering excellent housing services., Dominic Richardson - Allocations Services Manager. Key Documents: Key dates: Closing date: 18 October 2026 Interview date: W/C 26 October 2026 We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment. North Yorkshire Councils' purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions, we therefore welcome applications from individuals of all backgrounds. Using AI? Please follow our guidance to ensure your application reflects your own knowledge and experience. Do you have experience in housing allocations or housing management and a passion for delivering excellent customer-focused services? Would you like to play a key role in helping people access affordable housing across North Yorkshire? We're looking for talented and motivated Housing Allocations Team Leaders to join our Housing Management and Landlord Services Team.

• Experience of housing allocations, housing management or homelessness services within a social housing or local authority environment.
• Experience of leading, motivating and developing high-performing teams.
• Strong knowledge of housing allocations legislation, statutory guidance and the social housing regulatory framework.
• Experience of interpreting and applying housing policies, procedures and legislation to make sound decisions.
• Excellent organisational skills with the ability to manage competing priorities in a fast-paced environment.
• Strong communication, influencing and negotiation skills.
• A customer-focused approach, with the ability to handle complex and sensitive cases effectively.
• Experience of managing resources, driving service improvement and applying effective people, risk and budget management principles.

Ideally, we are looking for someone who has experience of managing a team within the housing sector.

When you join us, you are entitled to our outstanding benefits and wellbeing plan as part of your position:

• Our holiday entitlement starts at 28 days rising to 34 days (pro-rata) per year with continued service, plus public holidays
• Pension: save for your retirement with our generous local government pension scheme
• Salary sacrifice, employee cash back and discounts schemes
• Learning, development and career advancement opportunities
• Health Assured - confidential help and support for your wellbeing