Housing Adviser

London Borough of Lambeth; Greater London; Hybrid; GBP 43,000 - 44,000; Full time

Benefits offered by this job

Hybrid Working

Local Government Pension Scheme

Staff Networks

Generous annual leave 27–35 days

Cycle to Work

Learning and Development opportunities

Employee Assistance Programme

Discounts at local restaurants

Discount at Lambeth gyms

Job summary

London Borough of Lambeth is seeking a Housing Adviser to join the Family Help Service & Adolescent Service. The role focuses on preventing homelessness by advising on housing options, completing Personal Housing Plans, and investigating complex housing needs in line with the Homelessness Reduction Act.

Two posts are available. The post is full-time with hybrid working arrangements. Applicants with recent graduates or transferable skills are welcome; on-the-job training will be provided.

Qualifications

• Awareness of legislation relating to housing advice and homelessness.
• Broad knowledge of housing and support needs of applicants and tenants.
• Experience providing quality advice and information to the public and handling enquiries.
• Excellent negotiation and mediation techniques and their practical application.

Responsibilities

• Prevent and relieve homelessness in line with the Homelessness Reduction Act.
• Carry out in-depth interviews with households threatened with homelessness.
• Advise on housing options and complete Personal Housing Plans.
• Investigate complex housing situations and issue decisions under the Housing Act.

Skills

Negotiation

Mediation

Advice provision

Interviewing

Job description

Housing Adviser (2 Posts)

Family Help Service & Adolescent Service

Starting salary SO2: £42,912 pa rising in annual increment to £44,235 per annum incl LW

Fixed Term or Secondment Opportunity - 12 months

Full Time / Hybrid Working

About Us:

It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page.

Job Description

Housing Adviser (2 Posts)

Family Help Service & Adolescent Service

Starting salary SO2: £42,912 pa rising in annual increment to £44,235 per annum incl LW

Fixed Term or Secondment Opportunity - 12 months

Full Time / Hybrid Working

About Us:

It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page.

About the Borough:

Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.

About the Team:

We are looking to recruit to two positions which will be based within the new multi-agency teams which are forming part of Lambeth’s response to the Family First Social Work Reforms. The Short-Term Service is a multi-agency team made up of Social Workers and alternatively qualified workers to complete short, targeted pieces of work with families to prevent the need for ongoing statutory social work intervention. The Adolescent Service is a multi-agency team which will be offering an alternative approach to supporting Adolescents, intervening early to prevent concerns escalating. Housing is a key issue for many families and by placing Housing Advisors within these teams we hope to ensure that issues are picked up and addressed before reaching crisis point. This is an exciting opportunity for a suitably motivated and skilled individual to join the team working to reform the response to homelessness. The team manages a varied case load in a busy and often challenging environment and prevent or relieve homelessness through the provision of advice, advocacy, negotiation and mediation. Our proactive housing options approach prevents homelessness by finding real solutions for people in housing difficulties.

About the Role:

The Housing Advisor post forms part of the Council’s approach to reducing homelessness in the borough. Your role will be to prevent and relieve homelessness in accordance with the provisions of the Homelessness Reduction Act, associated Code of Guidance, case law and best practice. You will be responsible for carrying out in depth interviews with households approaching the Council because they are threatened with homelessness. You will advise customers of the housing options available to them and complete Personal Housing Plans. You will also investigate complex housing situations and issue decisions in accordance with the Housing Act 1996 as amended by the Homelessness Reduction Act 2017. We welcome applications from recent graduates and those that have transferable skills and the ability to develop any gaps in knowledge. On the job training will be provided to all successful applicants.

To be considered for interview, your CV and supporting statement will clearly evidence:

• Awareness of legislation relating to housing advice, homelessness, housing management and the allocation of housing, with a good practical understanding of the range of housing problems people may experience.
• Broad knowledge and understanding of the housing and support needs of homeless and housing applicants and tenants.
• Experience of providing quality advice and information to members of the public and of handling complaints and enquiries
• Excellent knowledge of negotiation and mediation techniques and their practical application

For detailed qualifications and requirements, please review the job description and person specification in hyperlink below:

Contact Information:

For an informal discussion about the role, please contact Adebola Odetoyinbo at [e-mail]

Recruitment Timelines:

Advert close date: 11:59pm on Sunday 25TH October 2026.

Benefits:

• Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.
• Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.
• Membership in the Local Government Pension Scheme.
• Hybrid Working.
• Employee Assistance Programme.
• Occupational Sick Pay based on length of service.
• Discounts at local restaurants.
• Discount at our Active Lambeth Gyms.
• Learning and Development opportunities, including Apprenticeships.
• Cycle to Work Scheme.
• Secure Bike Storage facilities at our Town Hall and Civic Centre.
• Trade Union Membership.

We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please clickhere.