Housing & Accommodation Support Assistant

South & East Lincolnshire Councils Partnership; Boston; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Generous annual leave

Employee Assistance Programme

Cycle to work scheme

Flexible working policy

Job summary

South & East Lincolnshire Councils Partnership is seeking an Accommodation Assistant to support Boston Borough Council’s Housing team. You will assist people experiencing homelessness or housing difficulties, communicating face-to-face, by telephone and via email with empathy and professionalism.

You will handle accommodation administration, arrange nightly paid accommodation, and liaise with occupants and partner organisations.

Qualifications

• Strong interpersonal skills and the ability to build positive relationships with clients and colleagues.
• Empathy, resilience and the ability to communicate sensitive information professionally.
• Well-organised approach to administering accommodation and liaising with partner organisations.

Responsibilities

• Administer temporary and resettlement accommodation and provide nightly paid accommodation.
• Arrange nightly paid accommodation as required.
• Liaise with occupants and relevant organisations for those accommodated.

Skills

People skills

Communication

Calm under pressure

Professionalism

Interpersonal skills

Job description

South & East Lincolnshire Councils Partnership is seeking an Accommodation Assistant to support Boston Borough Council’s Housing team. You will assist people experiencing homelessness or housing difficulties, communicating face-to-face, by telephone and via email with empathy and professionalism.

You will handle accommodation administration, arrange nightly paid accommodation, and liaise with occupants and partner organisations.