Houseman

Bighornlaw; Northampton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel in Northampton seeks a houseperson passionate about excellent customer service. The ideal candidate will support housekeeping by maintaining cleanliness in guest areas and delivering items promptly. If you have experience in hospitality and are detail-oriented, apply now!

Qualifications

• 1 year experience as a houseperson or housekeeper strongly desired.
• Experience with a variety of cleaning products and techniques.
• Strong focus on exceptional customer service.

Responsibilities

• Maintain cleanliness of guest rooms and public areas.
• Anticipate guests' needs and respond promptly.
• Transport supplies to guest rooms as requested.

Skills

Customer Service

Time Management

Organization

Communication

Education

High School Diploma or equivalent

Job description

Do you have previous experience in the hospitality industry and a strong desire to provide excellent customer service to our guests? You could be just what we're looking for in our next houseperson. Our hotel is extremely busy, and we need a detail-oriented individual who is willing to perform a wide range of tasks to ensure that our guests have an exceptional experience. Responsibilities include keeping hotel public areas clean such as hallways, meeting rooms, and lobbies. You will also support housekeeping by delivering items requested by guests such as amenities, rollaway beds, cribs, and bedding to guest rooms, and completing any special projects assigned by housekeeping managers. You should have at least one year of experience as a housekeeper or houseperson. Please apply now if you have excellent people skills and are looking for a new challenge!

Responsibilities

• Walk all assigned floors at beginning of the shift and collect trash, soiled linen, and other items per management requests
• Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
• Bring requested supplies, such as rollaway beds, cribs, and blankets, to guest rooms
• Maintain the cleanliness of the guest rooms and hallways, as well as the lobby and other workspaces
• Transport clean linen to the housekeeping storage rooms and replenish linen supplies on each floor

Qualifications

• 1 year experience as a houseperson or housekeeper strongly desired
• Graduated high school, received GED or equivalent
• Experience with a variety of cleaning products and techniques
• Must have a strong focus on putting the guest first with exceptional customer service experience
• Solid work ethic and excellent organizational, time management, and communication skills

Compensation

$18 hourly

About The Ellery

The Ellery is your home to enjoy the historic charm and natural beauty of Northampton, a vibrant city infused with culture and surrounded by a constellation of top-notch schools. Our colonial-style hotel with thoughtful interior decor puts you steps from Smith College’s campus and a downtown brimming with shops, cafes, and entertainment