Houseperson

Hilton Worldwide, Inc.; Birmingham; On-site; GBP 18,000 - 24,000; Full time

Job summary

A prominent hotel chain is seeking a dedicated Houseperson to ensure cleanliness and enhance guest experiences at their Birmingham location. This role involves maintaining public areas, handling guest requests, and supporting housekeeping operations. Ideal candidates will demonstrate strong teamwork, integrity, and a customer-first attitude, thriving in a fast-paced environment with diverse responsibilities.

Qualifications

• Demonstration of hospitality values: passion for guest experiences, integrity, leadership, and ownership.
• Ability to perform deep cleaning tasks and special projects.
• Effective communication and friendly demeanor.

Responsibilities

• Clean designated areas of the hotel to high standards.
• Respond to guest requests and report maintenance deficiencies.
• Stock and maintain supply rooms as needed.

Skills

Customer Focus

Dependability

Teamwork

Adaptability

Quality

Productivity

Job description

Job Description - Houseperson (HOT0BO1J)

Job Description

Houseperson (

Job Number:

HOT0BO1J )

Work Locations

Work Locations

: Embassy Suites Birmingham 2300 Woodcrest Place Birmingham 35209

A Houseperson is responsible for cleaning and maintaining designated areas of the hotel and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

A Houseperson is responsible for cleaning and maintaining designated areas of the hotel and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Houseperson, you would be responsible for cleaning and maintaining designated areas of the hotel and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Clean designated areas including, but not limited to, restrooms, public areas, offices and banquet/meeting/conference rooms
• Perform tasks including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, cleaning/waxing floors, removing and disposing of trash and emptying ashtrays
• Greet guests in a friendly manner
• Report maintenance deficiencies and items in need of repair
• Stock and maintain supply rooms, as needed
• Perform deep cleaning tasks and special projects (for example: mattress flipping, furniture moves, etc.), as needed
• Deliver guest requests and assist in cleaning guest rooms, as needed

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!