Housekeeping Trainer

Omni Facilities Management Limited; Greater London; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Two weekly payments

Up to 20 days of paid holiday per year

Permanent contract of employment

Trainer Academy with Training and H&S

Career progression on to Management &

Retail discounts on food and shopping

Job summary

Omni Facilities Management Limited is seeking a Housekeeping Trainer/Supervisor to lead training for housekeeping teams across a large hotel operation. You will implement training standards, monitor performance, and ensure grooming and health & safety policies are followed daily.

Role involves full on-site training, refresher sessions, and collaboration with Area Managers. The position offers a permanent contract and progression through our Trainer Academy and management programs.

Qualifications

• Previous experience as a Housekeeping Supervisor or Trainer in a large hotel.
• Excellent knowledge of housekeeping operations.
• Experience delivering training to a diverse range of employees.
• Desirable to have a training qualification.

Responsibilities

• Train each team member so that they are proficient enough to perform the key tasks and duties required.
• Carry out refresher training and monitor and record trainees’ aptitude to ensure that they are delivering the expected standards in the time allocated.
• Check the grooming standards before the start of the shift.
• Liaise with department management or Area Manager regarding any relevant issues concerning staff.
• Ensure all staff are trained on and fully conversant with all relevant areas of Health & Safety and required training paperwork is completed and signed.
• Ensure all staff are trained on and adhere to policies and procedures, e.g., lost property.
• Ensure employees are re-trained when required.
• Assist with ensuring staff have all the necessary equipment needed to perform their duties.
• Ensure all electrical equipment is in good working order and is checked regularly.
• Complete weekly audits with the Area Manager, where appropriate and action issues.
• Complete quality checks using the Omni Facilities Management quality app daily.

Skills

Speech and written communication

Interpersonal skills

Motivation and leadership

Under pressure performance

Education

Training qualification

Job description

Immediate start following a successful interview

We're hiring an Housekeeping Trainer/Supervisor to join our fantastic team here at Omni Facilities Management.

Established in 1980, Omni Facilities Management is a leading provider of outsourced services to over 150 hotels across the UK, Netherlands, and South Africa. Employing over 4,000 people, Omni provides Housekeeping, Recruitment, Property and Software Services to major hotel groups, including InterContinental Hotels Group (IHG), Hilton, Marriott, Redefine BDL Hotels, Raffles, Shangri-La, Ritz-Carlton and Resorts World.

We are currently looking for enthusiastic and self-motivated candidates for the position of Housekeeping Trainer to be responsible for ensuring that all team members are adequately trained in the department to the standard required.

Benefits from working with the company:

• Two weekly payments
• Up to 20 days of paid holiday per year + 8 bank holidays
• Permanent contract of employment
• Enrolled onto our Trainer Academy providing you with a Training Qualification in both Training and Health and Safety
• Career progression on to our Management Programs & Flexible Learning Courses
• Company Benefits include retail discounts on food, shopping, clothes, and holidays. eating out and up to 55% on cinema tickets
• Opportunity to work with great teams for an industry leader!

Shift Pattern:

Up to 37.5 hours a week, Monday to Sunday (24/7 Operation)

MAIN DUTIES:

• Train each team member so that they are proficient enough to perform the key tasks and duties required
• Carry out refresher training and monitor and record trainees’ aptitude to ensure that they are delivering the expected standards in the time allocated
• Check the grooming standards before the start of the shift
• Liaise with department management or Area Manager regarding any relevant issues concerning staff
• Ensure all staff are trained on and fully conversant with all relevant areas of Health & Safety and required training paperwork is completed and signed
• Ensure all staff are trained on and adhere to policies and procedures, e.g., lost property
• Ensure employees are re‑trained when required
• Assist with ensuring staff have all the necessary equipment needed to perform their duties
• Ensure all electrical equipment is in good working order and is checked regularly.
• Complete weekly audits with the Area Manager, where appropriate and action issues
• Complete quality checks using the Omni Facilities Management quality app daily

PREVIOUS REQUIRED EXPERIENCE

• Previous experience as a Housekeeping Supervisor or Trainer in a large hotel
• Excellent knowledge of housekeeping operations
• Previous experience in delivering training to a diverse range of employees
• Desirable to have a training qualification

ESSENTIAL SKILLS

• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Ability to motivate and inspire others
• Ability to work effectively under pressure