Housekeeping Trainer

Omni Facilities Management; Birmingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

Omni Facilities Management in the United Kingdom is seeking a Housekeeping Trainer to ensure all team members are trained to the department's standards and are proficient in core duties. You will train staff, conduct refresher sessions, and monitor progress to deliver consistent results.

The role requires delivering training to a diverse workforce, checking grooming and health & safety compliance, and liaising with Area Management.

Qualifications

• Experience in housekeeping operations and hotel environment.
• Proven ability to design and deliver effective training sessions.
• Strong written and verbal communication skills.
• Excellent interpersonal skills and ability to engage diverse staff.
• Ability to motivate and inspire others and drive improvements.
• Desirable to have a formal training qualification.

Responsibilities

• Train each team member to perform key housekeeping duties to required standards.
• Carry out refresher training and monitor trainee aptitude to ensure consistent performance.
• Check grooming standards before the start of shifts.
• Liaise with department management or Area Manager on staff issues.
• Ensure staff are trained on Health & Safety and complete required training paperwork.
• Ensure staff adhere to policies (e.g., lost property) and retrain when needed.
• Support with providing necessary equipment for duties and verify equipment is safe.
• Complete weekly audits with the Area Manager and perform quality checks using the Omni Facilities Management app.

Skills

Housekeeping operations

Training delivery

Communication skills

Interpersonal skills

Motivate others

Education

Training qualification

Job description

Housekeeping Trainer to be responsible for ensuring that all team members are adequately trained in the department to the standard required.

• Train each team member so that they are proficient enough to perform the key tasks and duties required
• Carry out refresher training and monitor and record trainees' aptitude to ensure that they are delivering the expected standards in the time allocated
• Check the grooming standards before the start of the shift
• Liaise with department management or Area Manager regarding any relevant issues concerning staff
• Ensure all staff are trained on and fully conversant with all relevant areas of Health & Safety and required training paperwork is completed and signed
• Ensure all staff are trained on and adhere to policies and procedures, e.g., lost property
• Ensure employees are re-trained when required
• Assist with ensuring staff have all the necessary equipment needed to perform their duties
• Ensure all electrical equipment is in good working order and is checked regularly.
• Complete weekly audits with the Area Manager, where appropriate and action issues
• Complete quality checks using the Omni Facilities Management quality app daily We are currently looking for enthusiastic and self-motivated candidates for the position of, Previous experience as a Housekeeping Supervisor or Trainer in a large hotel
• Excellent knowledge of housekeeping operations
• Previous experience in delivering training to a diverse range of employees
• Desirable to have a training qualification
• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Ability to motivate and inspire others
• Ability to work effectively under pressure Established in 1980, Omni Facilities Management is a leading provider of outsourced services to over 150 hotels across the UK, Netherlands, and South Africa. Employing over 4,000 people, Omni provides Housekeeping, Recruitment, Property and Software Services to major hotel groups, including InterContinental Hotels Group (IHG), Hilton, Marriott, Redefine BDL Hotels, Raffles, Shangri-La, Ritz-Carlton and Resorts World.
• Up to 20 days of paid holiday per year + 8 bank holidays
• Permanent contract of employment
• Enrolled onto our Trainer Academy providing you with a Training Qualification in both Training and Health and Safety
• Career progression on to our Management Programs & Flexible Learning Courses
• Company Benefits include retail discounts on food, shopping, clothes, and holidays. eating out and up to 55% on cinema tickets
• Opportunity to work with great teams for an industry leader!

Shift Pattern: Up to 37.5 hours a week, Monday to Sunday (24/7 Operation)