Housekeeping Team Member – Studley Castle Hotel

Warner Leisure Hotels; Studley CP; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Free gym access

60% food discount onsite

Pension scheme

Career development opportunities

28 days annual leave

Cycle to work

Employee discounts

Life Assurance

Free parking

Refer a friend

Job summary

Warner Hotels Group at Studley Castle in Warwickshire is seeking a Housekeeping Team Member to join a supportive team responsible for delivering a clean, safe and inviting guest experience across rooms and facilities.

The role offers an hourly rate up to £12.71 depending on age, with career development, pension, 28 days annual leave, and various staff benefits. Applicants should be ready to contribute to a high-quality stay for guests.

Qualifications

• A people person focused on the guest journey.
• Willingness to learn and improve customer service and product knowledge.
• Care about the wider team and provide support where needed.
• Be authentic and bring your whole self to work.

Responsibilities

• Deliver housekeeping services to guests and keep rooms and facilities clean and inviting.
• Assist the Housekeeping Manager and Team Leaders to ensure a smooth guest journey from arrival to departure.

Skills

Guest service

Teamwork

Attention to detail

Communication

Job description

Join our team at Studley Castle, part of the Warner Hotels Group. This 209-bedroom hotel with 180 years of history offers modern facilities including a spa, cabaret dining restaurant, and beautiful grounds in rural Warwickshire.

Hourly rate: Up to £12.71 per hour dependent on age

We have a fantastic opportunity for a Housekeeping Team Member to join us at Warner Hotels. We’re looking for enthusiastic individuals who are passionate about delivering great guest experiences and take pride in attention to detail. In this role, you’ll be part of a supportive team, helping to create a clean, safe, and inviting environment where our guests can relax and enjoy their stay.

Warner Hotels don’t just deliver holidays – we create moments where Guests (and team) feel alive, relaxed and inspired.

Why work with Warner Hotels?

As a Housekeeping Team Member, you’ll receive:

• Free use of gym and leisure facilities
• 60% discounted food onsite
• Pension scheme
• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 28 days annual leave per year (Inclusive of Bank Holidays)
• Cycle to Work Scheme
• 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
• Help @ Hand from Unum – including virtual GP, Physiotherapy support, Mental Health sessions
• Life Assurance
• Free Car Parking onsite
• Family Friendly policies
• Refer a friend scheme
• Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
• Access to a discounts platform including a points based discount plan to increase your retail discounts
• Access your wages on demand through AslanL&G Care Concierge
• Glow Getters and Long Service Awards

What will I be doing?

As part of our supportive team, you will develop and grow into delivering a great service within the housekeeping department. Alongside the Housekeeping Manager and the Housekeeping Team Leaders you will be a fundamental part of the smooth running of the guest journey from the moment they arrive to their room.

By working together with a large diverse and multi-skilled team, you will ensure all our guests enjoy the highest quality stay in a perfectly kept room.

What are we looking for?

• A people person who would put the guest journey at the heart of everything they do
• A willingness to learn and improve knowledge on customer service, our products and tailored selling
• Someone who will care about the wider team and look to support wherever needed
• A promise to come to work as your whole authentic self

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate’s experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us at: [e-mail]

Location: Studley Castle Hotel, Studley, B80 7AJ