Housekeeping Team Member

LGH Hotels Management Ltd; Sutton; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Employee discounts

IHG room benefit

Shopping discounts

Eye care

Counseling services

Job summary

LGH Hotels Management Ltd is hiring a Housekeeping Team Member for the Holiday Inn London - Sutton. You will clean guest rooms and public areas to the brand’s standards, creating a calm, comfortable and welcoming environment for guests and colleagues alike.

Work calmly, efficiently and with attention to detail, following set routines and safety guidelines. This role offers teamwork, on‑site hours and the opportunity to contribute to a high‑quality guest experience.

Qualifications

• Experience in housekeeping or hospitality a plus
• Attention to detail and reliability
• Ability to work in a team and follow standards

Responsibilities

• Clean and service guest bedrooms and public areas to company standards within allocated timeframes
• Follow agreed cleaning and presentation standards for all room categories
• Report any damages, maintenance issues or breakages promptly
• Maintain cleanliness and organisation in linen rooms, cupboards and working areas
• Return all cleaning equipment to designated storerooms at the end of each shift
• Work safely and responsibly, following hygiene and health & safety guidelines

Job description

Holiday Inn London - Sutton

Check out the hotel on our virtual tour!

The Opportunity

As a Housekeeping Team Member, you will play an important role in creating a clean, comfortable and welcoming environment for our guests. Your work behind the scenes will directly shape how guests feel during their stay, helping them relax, feel cared for and truly at home.

You will be responsible for cleaning and maintaining guest rooms and public areas to agreed standards, ensuring each space is presented with care and attention to detail. By working calmly, efficiently and consistently within set timeframes, you will help maintain the high standards our guests expect and trust.

Key Responsibilities

• Clean and service guest bedrooms and public areas to company standards within allocated timeframes


• Follow agreed cleaning and presentation standards for all room categories


• Report any damages, maintenance issues or breakages promptly to ensure repairs can be carried out


• Maintain cleanliness and organisation in linen rooms, cupboards and working areas


• Return all cleaning equipment to designated storerooms at the end of each shift


• Work safely and responsibly, following hygiene and health & safety guidelines


• Contribute positively to the team by working cooperatively and reliably

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.


• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).


• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.


• Eye care


• Free legal & money advice


• Counseling sessions


• Hospital & death benefit plans


• Cycle to work scheme


• Wellbeing tips and support fitness videos


• Recipe ideas


• Advice on keeping active and healthy living


• Wellbeing podcasts and tv


• Breathing exercises


• 24/7 advice and support line


• Team reward & recognition


• Free meals on duty


• Free parking

Who Is This Role For?

This Role Is Ideal For Someone Who

• Takes pride in creating clean, comfortable and well‑presented spaces


• Enjoys practical, hands‑on work and being part of a team


• Pays close attention to detail and follows standards consistently


• Feels comfortable working to routines and timeframes


• Is reliable, responsible and understands the importance of their role


• Values contributing to a calm, welcoming environment for guests and colleagues

Whether you already have housekeeping experience or are new to hospitality, if you enjoy seeing the results of your work and knowing it makes a real difference to others, this Housekeeping Team Member role could be a great fit.

Hotel

The Holiday Inn London - Sutton Hotel is centrally located in the heart of Sutton, just a short walk from Sutton train station and close to the town centre’s shops and restaurants. With fast trains to London Victoria taking just half an hour from nearby Sutton station, the hotel is perfect for exploring all that London has to offer. Both Gatwick (LGW) and Heathrow (LHR) airports are under a 45-minute drive away, and on-site parking is available.

The hotel’s Academy boasts eight versatile and naturally lit event spaces, ideal for everything from board meetings to receptions for up to 180 guests. Business travellers will appreciate the proximity to several corporate headquarters and the availability of a Business Centre with printing facilities.

For those seeking a day out, horse racing at Epsom Downs is just a short drive away, while Chessington World of Adventures, Hampton Court Palace and Maze, and Centre Court tennis at Wimbledon can all be reached within 30 minutes by car

About Us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.