Housekeeping Team Member

LGH Hotels Management Ltd; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Housekeeping Team Member to ensure a pristine environment for guests. In this role, you will be responsible for cleaning guest rooms and public areas, maintaining high service standards, and promptly addressing any damages. Your attention to detail and commitment to exceptional customer service will play a vital role in enhancing the guest experience. Join a dynamic team where your contributions are valued, and enjoy a range of employee benefits that support your well-being and professional growth.

Benefits

Employee discounts on bedroom rates

Access to IHG employee room benefit programme

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Cycle to work scheme

Free meals on duty

Free parking

Wellbeing support resources

Qualifications

• Previous experience in housekeeping with attention to detail.
• Ability to work collaboratively and provide exceptional service.

Responsibilities

• Clean and maintain guest rooms and public areas to high standards.
• Report damages and ensure equipment is returned to storerooms.

Skills

Attention to detail

Customer service

Time management

Teamwork

Communication skills

Physical fitness

Job description

As a Housekeeping Team Member, you will play an essential role in ensuring that our hotel is clean, comfortable, and inviting for our guests. You will be responsible for cleaning and maintaining all guest areas, including guest rooms, public areas, linen rooms, and cupboards, and always ensuring that service levels are exceptional.

Your role will involve servicing hotel bedrooms and public areas to company standards and within allocated time frames. You will be familiar with agreed cleaning standards and presentation of all room categories and report any damages or breakages promptly to ensure repairs are carried out.

You will also be responsible for returning all equipment to their allotted storerooms at the end of each working day and keeping the storerooms and working areas clean and tidy.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Has previous experience in a similar role and understands the importance of attention to detail in housekeeping.
• Is passionate about providing exceptional customer service and takes pride in delivering clean and well-maintained guest rooms and public areas.
• Is a team player who is reliable, punctual and able to work collaboratively with others.
• Possesses excellent time management skills and is able to prioritize tasks effectively to ensure all areas are cleaned to a high standard within the allocated time frame.
• Is physically fit and able to carry out the physical demands of the job, including lifting and moving heavy objects, standing for extended periods of time, and working in a fast-paced environment.
• Has good communication skills and is able to work effectively with other departments to ensure the smooth running of the hotel.
• Has a positive attitude and a willingness to learn and develop new skills.
• Is familiar with health and safety regulations and has a good understanding of the proper use of cleaning equipment and chemicals.
• Has a good eye for detail and is able to spot areas that require extra attention, such as stains or damaged items.