Housekeeping Team Member

Warner Hotels; Glascoed; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Free gym access

60% onsite meals

Pension scheme

Career development

28 days annual leave

Cycle to work

20% Warner breaks discount

Help @ Hand

Life Assurance

Free parking onsite

Family friendly policies

Refer a friend

Aslan rewards portal

Discount platform

Wages on demand

Employee assistance programme

L&G care concierge

Glow Getters & Long Service Awards

Job summary

Warner Hotels is recruiting a Housekeeping Team Member for Bodelwyddan Castle, a Victorian building near the North Wales Coast. The role offers an hourly rate of up to £12.71 depending on age and a wide range of benefits and development opportunities.

You will join a supportive housekeeping team to deliver a clean, safe and inviting guest experience, collaborating with managers to maintain high standards throughout the guest journey.

Qualifications

• A people person who puts the guest journey at the heart of everything they do.
• Willingness to learn and improve knowledge on customer service and selling.
• Care for the wider team and willingness to support wherever needed.
• Commitment to coming to work as your whole authentic self.

Responsibilities

• Deliver a high standard of housekeeping service within a supportive team.
• Work with the Housekeeping Manager and Team Leaders to ensure smooth guest journeys from arrival to room.
• Maintain a clean, safe, and inviting environment for guests to enjoy a great stay.

Skills

People skills

Willingness to learn

Team player

Authentic self

Job description

Join our team at Bodelwyddan Castle, part of the Warner Hotels Group. This Grade II listed Victorian building near the North Wales Coast houses a modern 238-bedroom hotel with a superb range of leisure facilities and numerous daily activities.

Hourly rate: Up to £12.71 per hour dependent on age

We have a fantastic opportunity for a Housekeeping Team Member to join us at Warner Hotels. We're looking for enthusiastic individuals who are passionate about delivering great guest experiences and take pride in attention to detail. In this role, you'll be part of a supportive team, helping to create a clean, safe, and inviting environment where our guests can relax and enjoy their stay.

Warner Hotels don't just deliver holidays - we create moments where Guests (and team) feel alive, relaxed and inspired.

Why work with Warner Hotels?

As a Housekeeping Team Member, you'll receive:

• Free use of gym and leisure facilities
• 60% discounted food onsite
• Pension scheme
• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 28 days annual leave per year (Inclusive of Bank Holidays)
• Cycle to Work Scheme
• 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
• Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
• Life Assurance
• Free Car Parking onsite
• Family Friendly policies
• Refer a friend scheme
• Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
• Access to a discounts platform including a points based discount plan to increase your retail discounts
• Access your wages on demand through Aslan
• Employee Assistance Programme
• L&G Care Concierge
• Glow Getters and Long Service Awards

What will I be doing?

As part of our supportive team, you will develop and grow into delivering a great service within the housekeeping department. Alongside the Housekeeping Manager and the Housekeeping Team Leaders you will be a fundamental part of the smooth running of the guest journey from the moment they arrive to their room.

By working together with a large diverse and multi-skilled team, you will ensure all our guests enjoy the highest quality stay in a perfectly kept room.

What are we looking for?

• A people person who would put the guest journey at the heart of everything they do
• A willingness to learn and improve knowledge on customer service, our products and tailored selling
• Someone who will care about the wider team and look to support wherever needed
• A promise to come to work as your whole authentic self

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.