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Housekeeping Team Leader

Merlin Entertainments

Windsor

On-site

GBP 60,000 - 80,000

Full time

11 days ago

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Job summary

An established industry player is seeking a Housekeeping Team Leader to join their vibrant team at a renowned family theme park. This key role involves leading a dedicated group to uphold high cleanliness standards, ensuring guest satisfaction through excellent service. The ideal candidate will possess strong leadership skills and a commitment to health and safety. With opportunities for professional development and a fun work environment, this position promises to be rewarding for those passionate about hospitality and guest experiences.

Benefits

40% discount off LEGO sets

20 free tickets for Merlin Attractions

25% discount in Merlin retail shops

Pro rata holiday allowance

Private pension scheme

Life assurance scheme

Employee assistance programme

Access to Perks at Work discounts

Free staff parking

Ongoing training & development

Qualifications

Previous supervisory experience in a hotel setting is essential.
Confident in using cleaning equipment and chemicals.

Responsibilities

Lead a team of housekeepers to maintain cleanliness standards.
Monitor stock levels and ensure team training.

Skills

Team Leadership

Housekeeping Management

Health and Safety Compliance

Customer Service

Physical Fitness

Education

Experience in Hotel Supervisory Role

Experience in Housekeeping or Cleaning Role

Tools

Cleaning Equipment

COSHH Guidelines

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Merlin Entertainments provided pay range

This range is provided by Merlin Entertainments. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY

Hours: Full time fully flexible, any 5 days out of 7

Contract Type: Permanent, hourly paid

Here at the LEGOLAND Windsor Resort our 2025 season is in full swing, and we are recruiting for a Housekeeping Team Leader to join our AWESOME Hotel Housekeeping Team!

Joining the team as a Housekeeping Team Leader means you will lead a team of housekeepers, linen porters, and public area cleaners, all of whom work together to maintain the high standards of cleanliness that our guests expect and deserve on their overnight stay.

You’ll lead by example, driving your team to deliver excellent guest interactions and, of course, beautifully clean and welcoming rooms and public areas. You’ll be a knowledge holder of the health and safety policies across your areas, monitor your stock levels (replenishing when needed) and motivate your team to exceed cleanliness KPI targets.

The Housekeeping Team Leader is a key role in our Hotel operation, and you will drive your team to excellence by ensuring room inspections are thorough and timely, employee relations concerns are dealt with professionally in partnership with the People Team, stock levels are maintained appropriately, and your team are fully trained and assessed to deliver the high level of service that our overnight guests expect.

Of course that’s just for starters! This role is varied and will give the right candidate an opportunity to develop their people management skills and, in turn, have a positive impact on our guest KPIs.

Qualifications & Experience

Previous experience working in a supervisory position in a hotel setting is essential
Proven experience working in a housekeeping or cleaning role, ideally within a hotel or alterative overnight accommodation function
Confident and comfortable to use cleaning equipment and chemicals, ideally with experience of reviewing COSHH and Risk Assessments
Experience leading a team is advantageous
This is a physical, hands-on role so you will be comfortable to be on your feet undertaking physical work for long periods of time

Benefits

Pay of £13.20 per hour
40% discount off LEGO sets and products on the online LEGO Store!
Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
Staff discount codes for Merlin Annual Passes to gift to loved ones!
Pro rata holiday allowance based on 28 days full time equivalent
Private pension scheme
Life assurance scheme
Employee assistance programme
Access to Perks at Work which 30,000+ national & local employee discounts
Free staff parking
Ongoing training & development

About The LEGOLAND Windsor Resort

We are looking for a Housekeeping Team Leader to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at jobs@legoland.co.uk and one of the team will get back to you as soon as possible.

Pay Range

GBP £13.20/Hr.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Contract

Job function

Job function
Management and Manufacturing
Industries
Entertainment Providers

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