Housekeeping Team Leader

Accor Hotels; Southampton; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a vibrant hotel team in Southampton, where your passion for customer service and leadership will shine. This role offers an exciting opportunity to support the housekeeping team, ensuring guest satisfaction through effective training and hands-on coaching. With a commitment to diversity and inclusion, this forward-thinking company values your contributions and provides a range of employee benefits, including access to training programs and discounts on accommodations. If you're ready to make a difference and grow in your career, this is the perfect place for you.

Benefits

Discounted Food & Beverage

Discounted Accommodation

Uniform Dry Cleaning

Staff Meals

Parental Leave Scheme

Employee Assistance Program

Qualifications

• Previous experience in a leadership or self-checking role.
• Ability to lift at least 20kg and work varied shifts.

Responsibilities

• Assist with allocation and checking of guest rooms.
• Train and coach new hires and room attendants.

Skills

Customer Service

Leadership

Problem Solving

Communication

Physical Fitness

Education

Experience as Team Leader or Self-Checker

Job description

Company Description

ibis Budget Auckland Central, located just off Queen Street in the heart of Auckland's CBD, is a compact yet vibrant hotel, positioned close to Auckland's main hub for business, shopping, and dining. The hotel's prime location makes it popular with both short-term corporate travelers and leisure guests, along with residents opting for extended stays. With 144 comfortable rooms, spread across 18 floors, featuring balconies and kitchenette facilities, we are currently recruiting for a passionate and motivated individual to join our Housekeeping Team.

Job Description

• Assist with allocation of guest rooms
• Train new hires as required
• Check guest rooms
• Provide hands-on coaching to assist Room Attendants and Public Areas Attendant
• Follow and comply with Accor Hotels Workplace Health, Safety, and Environment policies. Follow policies and procedures. Lead by example.

Qualifications

• Previous experience as a self-checker or team leader
• Good command of spoken and written English
• Physically fit and able to lift at least 20kg
• Ability to work on a rotating roster over 7 days, including weekends, public holidays, and night shifts
• Passion for delivering excellent customer service
• Strong leadership skills with a desire to learn and develop
• Ability to actively resolve customer complaints and challenges
• Eligibility to work in New Zealand

Additional Information

Why join Accor?
Accor isn't just about developing your career; it's also about helping you enjoy it too. We believe in rewarding your achievements with a range of exciting employee benefits and programs.

Some benefits include:

• Learn your Way - Access to our Accor Academy to Earn while you Learn!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation worldwide
• Uniform dry cleaning
• Staff meals
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program

Our commitment to Diversity & Inclusion:
We are an inclusive company, aiming to attract, recruit, and promote diverse talent. We offer reasonable adjustments to support you. If you need adjustments during the recruitment process, please let us know.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS