Housekeeping Supervisor

Sykes Cottages; Weymouth; On-site; GBP 23,000 - 25,000; Full time

Job summary

Join a leading holiday cottage provider in Weymouth as a Housekeeping Supervisor. You'll be responsible for managing housekeeping operations, maintaining high service standards, and resolving guest issues. With a supportive team environment, this role offers competitive pay and various employee benefits, including a bonus scheme and ample annual leave.

Benefits

Annual STIP Company-wide Bonus Scheme

33 days annual leave

A day off for your Birthday

Two paid Volunteering Days

Health Cash Plan

Training & Development programs

24/7 mental health support

Qualifications

• Proficiency in basic property maintenance and DIY.
• Experience in conflict resolution and managing relationships.
• Excellent interpersonal and communication skills.

Responsibilities

• Manage third-party relationships and supplier contracts.
• Oversee property quality assurance through regular visits.
• Coordinate emergency response and on-call duties.

Skills

Customer service

Negotiation

Problem-solving

Multitasking

Communication

Conflict resolution

IT literacy

Contractor management

Education

Full UK Driving License

Job description

Dream Cottagespart of Sykes Holiday Cottages, have the exciting opportunity for a Housekeeping Supervisor to join our bustling Weymouth team.

• Salary:£23,810 to £25,000 per annum
• Work Days & Hours:37.5 hours,Monday to Saturday, 9am-5.30pm (with a day off in the week) – Some on-call duties may also be required for this position.
• Working Location:Office based at our office in Weymouth
• Team:Housekeeping
• Reporting to:Property Services Manager

About Us

Dream Cottagesare Dorset’s leading holiday cottage provider. With an offering of over 500 self-catering Dorset cottages, from coastal retreats to country hideaways, we believe that each and every one of our guests should be given the opportunity to experience the Southwest in all of its glory. At Dream Cottages, we are part of Sykes Holiday Cottages. This means our owners get both the support and marketing of a local and national holiday let agency.

About the Role

The Housekeeping Supervisor will be responsible for managing properties from a property portfolio when a booking is in situ providing a professional, cost effective, efficient, customer focussed service. You will be responsible for all areas of general housekeeping,

You will be accountable for resolving guest issues, serving as a contact for both owners and guests regarding housekeeping, and providing feedback to enhance service quality. Additionally, you will support the Managed Service Team during peak periods, contributing to high guest satisfaction and strong NPS scores.

Your Responsibilities

As Local Supplier Lead, you will be responsible for the following areas of accountability:

Supplier & Contractor Management

• Build and maintain commercially viable relationships with third-party cleaners
• Continually help source new housekeepers and cleaners.
• Load and onboard new house keepers onto internal systems, ensuring all records are accurate and current
• Ensure all suppliers are correctly trained on the KEA system and company processes
• Troubleshoot and find solutions to cleaner-related issues

Operational Support & Compliance

• Liaise with cleaners to ensure all property cleans are covered effectively
• Ensure housekeeping and quality issues are responded to and resolved within agreed service levels
• Support the Property Services HUB Team in Chester with local supplier management and coordination
• Assist with cleaning or maintenance repairs on properties when business needs demand

Property Oversight & Quality Assurance

• Conduct property visits to assess and uphold quality standards
• React to and manage Net Promoter Score (NPS) results to ensure continuous property standard improvements
• Work closely with property owners to resolve queries related to their properties

Team & Relationship Management

• Manage relationships with self-employed housekeepers and maintenance contractors
• Assist with recruitment, onboarding, and performance monitoring of local suppliers and contractors
• Ensure accurate and high-quality completion of all work done by third-party contractors

Emergency Response & On-Call Duties

• Participate in out-of-hours emergency callout rota to ensure 24/7 response capability

Skills and Qualifications

ByBeing One Team, Owning it, Communicating Honestly and showcasing a devotion toLearning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike.

All we ask if you have the following:

• Full UK Driving License
• Excellent customer services standards
• Basic property maintenance & DIY proficiency
• Excellent negotiation and problem-solving skills with a commercial mindset
• Ability to multitask, prioritise & stay organised in a fast-paced environment
• Excellent interpersonal and communication skills
• Build, manage and maintain strong relationships
• Conflict resolution experience
• IT literate – MS office & databases
• Contractor management experience.

...although standouts will also have:

• Holiday let/Hospitality Industry Experience
• Good knowledge of the local area
• Ability to build a rapport quickly
• Experience seeing through work orders

Sykes Cottages Company Benefits:

• Annual STIP Company-wide Bonus Scheme offering an additional 10% of your salary through our performance-based bonus program
• 33 days of annual leave including bank holidays, plus up to 5 extra days with long service
• A day off to celebrate your Birthday
• Two paid Volunteering Daysoff annually
• One of only 1000 BCORP-certified companies in the UK
• Enhanced Parental leave (24 weeks maternity, 3 weeks paternity at 100% pay)
• Exclusive discounts on stays for you, family and friends
• Discounts and offers with a focus on your overall wellbeing
• Health Cash Plan
• Training & Developmentprograms toset you up for success
• 24/7 mental health support and initiatives
• Employee Savings Scheme transferring directly from your salary
• Long Service Awards.

Diversity and Inclusion:We encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help.

If you are actively seeking your next career challenge, keen to join a diverse, exciting team,we welcome you to get in touch or apply!