Housekeeping Supervisor

Apex Hotels; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

29 days holiday

Training and development from day one

Employee events and celebrations

Gym and pools access

Healthy meals

Employee assistance programme

Referral bonus

Job summary

Apex Hotels in London is seeking a Housekeeping Supervisor to uphold our brand standards and deliver immaculate guest rooms. You will lead the housekeeping team, check room quality, and ensure cleanliness across public areas.

Reporting to the Head Housekeeper, you will mentor staff, assist guests with requests, and foster a warm, professional environment. This on-site role offers development through a 12-week onboarding journey and benefits as part of our supportive team.

Qualifications

• Experience in housekeeping supervision or team leadership.
• Strong attention to detail and commitment to brand standards.
• Excellent customer service and guest interaction skills.

Responsibilities

• Supervise housekeeping team to ensure rooms meet Apex standards.
• Mentor new and current staff and manage daily tasks.
• Engage with guests to promote loyalty and ensure comfort.
• Ensure high levels of cleanliness and guest satisfaction.

Skills

Attention to detail

Mentoring

Customer service

Multi-tasking

Job description

Why join Apex Hotels?

You'll be welcomed into Apex Hotels with genuine warmth as you join us as a Housekeeping Supervisor in London. From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it's what brings the spark, the curiosity, and the human touch to every interaction.

You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you'll also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 29 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Healthy meals to enjoy while you're working.
• Access to an external Employee Assistance Programme
• Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £200 referral bonus when your friends or family join the team.

Following your first successful 3 months, you'll also receive ……

• Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family.
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

Role Overview:

As a Housekeeping Supervisor,you will deliver amazing brand standards and immaculate guest facilities. You will be responsible for your own work and take pride in the high standard of cleanliness. As a Housekeeping Supervisor, you will be responsible for checking the Standards of rooms and those of the are of a high standard and ready for our guests.

You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.

Joining the dedicated Housekeeping Department, you will:

• Ensure that all guest rooms look well-presented by performing cleaning duties, which include cleaning guest bedrooms and bathrooms, changing linen, vacuuming, polishing, and dusting
• Buddying and mentoring new and current staff
• Engage with guests in order to promote guest loyalty and memorable experiences
• Ensure our guests experience our high levels of comfort and quality
• Take pride in the work you do

About You:

As a Housekeeping Supervisor, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You'll love chatting to our guests offering help and assistance, you will be a great at multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests. We want you to be yourself here, bringing your infectious personality which helps makes Apex who we are.

Reporting to the Head Housekeeper, as Housekeeping Supervisor you will ensure team members adhere to the Apex standard for cleanliness and brand recognition and will manage daily tasks in the Housekeeping Department.

On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Housekeeping Supervisor. With this in mind, we are looking for a Housekeeping Supervisor who:

• Can deliver excellent standards
• Uses initiative
• Is self-aware and able to evaluate their and others work
• Has a customer service attitude
• Has the ability to multi-task and provides excellent attention to detail
• Holds a genuine desire to provide a Warmer Welcome to our guests

Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday.

Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.