Housekeeping Supervisor

Bighornlaw; England; On-site; Full time

Job summary

Join a dedicated team as a Housekeeping Supervisor to maintain exceptional cleanliness standards and ensure outstanding guest experiences. This role requires strong leadership skills and excellent customer service abilities. Based in Stowe, VT, you'll manage a team, oversee daily operations, and contribute to a warm, inviting atmosphere.

Qualifications

• 1-3 years supervisory experience required.
• Effective communication essential for guest interactions.
• Ability to learn quickly and stay composed under pressure.

Responsibilities

• Lead and supervise a housekeeping team to maintain standards.
• Conduct daily inspections of rooms and public areas.
• Provide hands-on assistance and training to staff.

Skills

Leadership

Customer Service

Communication

Attention to Detail

Tools

Basic Computer Skills

Job description

Are you ready to join a dedicated team in Stowe, VT, US, focused on ensuring a warm reception for our esteemed guests? As a Housekeeping Supervisor, you will play a crucial role in maintaining exceptional cleanliness standards to provide guests with an outstanding experience. Working closely with the Executive Housekeeper, you will lead a team, manage schedules, procure supplies, and oversee seamless daily operations.

Key Responsibilities:

1. Lead and supervise a team to uphold cleanliness and orderliness throughout the entire hotel.
2. Demonstrate leadership through proactive initiatives, self-reliance, and collaborative teamwork.
3. Provide exceptional customer service to create memorable guest interactions.
4. Maintain composure under pressure, efficiently handle multiple tasks.

About You:

• We are seeking individuals who value customer satisfaction, exhibit a positive attitude, and align with our core values. If you are enthusiastic about contributing energy and dedication to cultivate a lively and inviting atmosphere in our hotel, we invite you to join our team and make a lasting impact in the charming town of Stowe, VT!

Submit your application today to help in crafting unforgettable guest experiences!

Responsibilities:

• Ensure the Housekeeping Supervisor in Stowe, VT, US maintains regular attendance and punctuality to distribute workload equitably among team members.
• Demonstrate flexibility in scheduling to accommodate hotel and guest needs, which may include weekends, nights, and holidays.
• Maintain effective verbal and written communication skills to facilitate appropriate interactions with guests and coworkers.
• Exhibit a positive attitude by being courteous, polite, and helpful to guests and colleagues in alignment with company values.
• Adhere strictly to all hotel policies and procedures, including privacy standards for guests.
• Provide leadership and guidance to team members in the absence of the Executive Housekeeper through training, coaching, and feedback.
• Conduct daily inspections of rooms and public areas to ensure cleanliness standards and guest satisfaction are consistently met.
• Document issues that arise from room inspections.
• Offer hands-on assistance to staff in cleaning and maintaining the hotel, including performing Room Attendant duties.
• Supervise housekeeping closets and the performance of housemen to ensure cleanliness, organization, and proper stocking.
• Manage laundry operations efficiently, including inventory of chemicals, cleaning, organizing, and handling reclaimed items.

Qualifications:

• The Housekeeping Supervisor in Stowe, VT, US is required to have strong leadership skills to effectively lead a team.
• Basic computer skills are necessary for tasks such as scheduling, communication, and record-keeping.
• Sharing knowledge and providing guidance to team members on task performance is a key responsibility.
• Excellent customer service skills are crucial for creating memorable guest experiences.
• Effective communication with both guests and team members is vital for maintaining a positive work environment.
• The ability to learn quickly, pay attention to detail, and stay composed under pressure is required.
• Supervisory experience of 1-3 years is mandatory for this position in Stowe, VT, US.
• Physical demands include extended periods of walking, standing, bending, lifting, twisting, and kneeling, with accommodations available for individuals with disabilities.

Compensation: $20 - $24 hourly

About AWOL Stowe:

TAKE LEAVE FROM THE ORDINARY

At AWOL Stowe, we celebrate freedom and escape. Located on the fringe of the Cady Hill Forest, AWOL Stowe is tucked away yet just minutes from the mountains and Stowe's picturesque downtown. It's a juxtaposition of Vermont — serenity amidst activity. Private but with plenty of opportunities to interact with other travelers. Isolated but central.