Housekeeping Supervisor

Bally's Corporation; Dover; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player in the casino-entertainment sector is seeking a dedicated Housekeeping Supervisor to ensure the cleanliness and orderliness of hotel operations. This role involves supervising housekeeping staff, managing guest requests, and maintaining high standards of service. With competitive salaries and comprehensive health coverage, this position offers a great opportunity for those with a passion for hospitality and leadership. Join a vibrant team where your contributions will make a significant impact in providing exceptional guest experiences.

Benefits

Competitive Salary with annual performance reviews

Comprehensive health coverage plan

401(K)/ Company Match

Access Perks and Childcare discounts

Qualifications

• 1-3 years of supervisory experience in hotel operations preferred.
• Must possess good oral and written communication skills.
• Must be able to work weekends, holidays, and nights.

Responsibilities

• Supervises and ensures efficiency of housekeeping staff.
• Responds to guest requests and complaints immediately.
• Conducts training and evaluations for subordinates.

Skills

Supervisory Skills

Customer Service

Problem Solving

Communication Skills

Leadership Skills

Education

High School Diploma or GED

Tools

Microsoft Word

Job description

Description

Why Bally's?

Bally's Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally's Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally's also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role:

Responsible for supervising the work activities of housekeeping personnel to ensure the hotel is clean, orderly, and attractive.

Responsibilities:

• Supervises and ensures efficiency of the Guest Room Attendants and House Attendants, issues work assignments, keys, etc., and monitors their work progress.


• Ensures that assigned floors, closet and carts are cleaned before end of shift.


• Submits work orders for all maintenance issues.


• Assists the inventory specialist with monthly and quarterly inventories.


• Investigates complaints regarding housekeeping service and equipment.


• Responsible for all daily housekeeping services to guest rooms, corridors and service elevator landings.


• Responds to any guest request or complaint immediately.


• Retrains Guest Room Attendants as needed to correct deficiencies.


• Inspects housekeeping floor closets in the morning and ensures that linens are supplied to par stock levels and adequate supplies are in place.


• Ensures delivery of supplies to the floors, removal of soiled linen and trash, vacuuming and cleaning of guest corridors, guest elevators landings and staircases.


• Ensures that all vacant/ready rooms are reported immediately. Inspects at least three departures and ready rooms per section with written checklist daily.


• Inspects every departure and ready suite and every VIP arrival, assigned guestroom, prior to the arrival of the guest.


• Ensures that all "special projects", (deep cleaning, etc.) are completed properly and as scheduled.


• Coordinates any maintenance work through the Office Coordinator and follows up that the work was properly completed.


• Ensures that every guestroom in the section has been properly serviced prior to the end of the shift.


• Ensures that at the end of the shift, all floor closets are left orderly and that all Guest Room Attendant carts are stored orderly and secured.


• Signs in and accounts for all section key cards.


• Returns any guest item left behind in a departure room to the housekeeping office immediately for subsequent turn over to the lost and found department.


• Reports any unusual occurrence to the Executive Housekeeper.


• Communicates daily with the staff; informs staff of all happenings in the hotel and casino.


• Rewards and recognizes superior performers.


• Interviews, selects, hires, and retains superior employees.


• Completes timely evaluations for subordinates.


• Conducts formal and informal training for subordinates.


• Conducts formal and informal coaching and counseling with subordinates.


• Rewards and recognizes superior performers.


• Ensures that employees work safely and follow all safety rules.


• Ensures compliance with relevant laws and regulations as well as company policies and procedures.


• Maintains up-to-date knowledge of industry and competition.


• Ensures effective communication within the department and company.


• Holds subordinates accountable for established performance expectations.


• Motivates and develops staff; provides advice and guidance as appropriate.


• Complies with and enforces compliance with the company's recycling program standards.


• Completes schedule for House Attendants

Additional Functions:

• Performs other duties as assigned.

Qualifications:

• High school diploma or GED or equivalent work experience required.


• 1 - 3 years of supervisory experience in Hotel operations preferred.


• Must possess computer proficiency with Microsoft Word.


• Must possess good oral and written communication skills.


• Must possess good customer service and leadership skills.


• Must be able to solve problems and deal with a variety of situations.


• Must present an overall professional appearance.


• Must be able to work weekends, holidays and nights as scheduled.


• Must be able to successfully pass a background check.


• Must have initiative, well-developed interpersonal skills and the ability to set and achieve high standards of performance.


• Must have the ability to make progress on multiple assignments under time constraints.


• Must be able to speak, read and write English

What's in it for you:

• Competitive Salary with annual performance reviews


• Comprehensive health coverage plan that includes medical, dental, and vision


• 401(K)/ Company Match


• Access Perks and Childcare discounts

Target Starting Hourly Rate: $18.00/hr.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.