Housekeeping Supervisor

WGC Ltd.; Cardiff; On-site; Full time

Job summary

An established industry player is seeking a dedicated Supervisor to enhance their housekeeping department. This role offers an exciting opportunity to lead a team, improve service efficiency, and develop your career with an annual training budget of up to £10,000. You'll enjoy a supportive environment that values diversity and individual growth, alongside competitive benefits including life insurance, discounted hotels, and a full workplace pension scheme. Join a company that champions career progression and fosters a culture of inclusion, ensuring every team member feels valued and empowered.

Benefits

Life Insurance

Discounts from top retailers

Discounted hotels and flights

Low-cost health insurance

Full workplace pension scheme

28 days holiday

Christmas and Boxing Day holiday

Free staff lunch

Qualifications

• Experience in a housekeeping environment is essential.
• Ability to deliver consistent service in challenging situations.

Responsibilities

• Support the housekeeping team in daily operations.
• Manage team performance and ensure adherence to safety policies.
• Analyze guest data to improve service efficiency.

Skills

Housekeeping Experience

Team Management

Communication Skills

Problem-Solving

Education

No formal education required

Job description

Clayton Hotel Cardiff, St Mary St, South Glamorgan, Cardiff, CF10 1GD
Rate: £12.30 | Hours: Guaranteed Hours Each Week
Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of up to £10,000 per year with unlimited career progression

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.

In the role of Supervisor, you will report to the Head Housekeeper and be responsible for supporting your team in the day-to-day running of the housekeeping department.

In return for your dedication, WGC offers an industry-leading package and is passionate about career progression; we’ll look to build a career plan with you that includes training, mentoring, and extensive experience outside your current skill set, all to ensure you have some of the best opportunities to progress through the company.

WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT, and more.

Benefits also include:

1. Life Insurance
2. DiscountStore with discounts from ASDA, O2, and more
3. Discounted hotels and flights
4. Low-cost health insurance
5. Full workplace pension scheme
6. 28 days holiday
7. Christmas and Boxing Day holiday
8. Staff lunch for free

Your role will include:

1. Work to improve productivity and efficiency of room cleaning
2. Analyse guest data to plan resources and materials required to meet operational requirements
3. Maintain strong working relationship with GM, Hotel Team, HSK team, and suppliers to ensure clear communication and implementation of best practice
4. Identify ways to improve Guest Satisfaction
5. Adhere to Health and Safety Policy, keep all work areas neat and well organized (COSHH/Manual Handling)
6. Recruit, train, manage, and monitor team performance daily/weekly
7. Deliver and exceed financial targets
8. Manage expenditure and payroll to ensure budgets are achieved
9. Participate in training to improve skills and performance
10. Solve routine challenges that occur on the job

If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business, and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer; please let us know if you require any support or reasonable adjustments during the application or interview process.