Housekeeping Supervisor

Eclipse Hotels Group; Bristol; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Housekeeping Supervisor to join their team at a prominent hotel in Bristol Airport. This role is pivotal in ensuring the highest standards of cleanliness and comfort for guests, overseeing the housekeeping team, and delivering exceptional customer service. You will have the opportunity to train and develop your team while managing daily activities to exceed guest expectations. With a strong emphasis on quality and a supportive work environment, this position offers a chance to thrive in the hospitality sector. Join a company that values its employees and provides excellent benefits and growth opportunities.

Benefits

Discounted Hotel Rooms

Employee Assistance Program

Health Plan

Life Insurance

Cashback and Discounts

Complimentary Meals

Employee Awards

Recommend a Friend Scheme

Training & Development

Qualifications

• Previous supervisory experience in housekeeping is essential.
• Must possess strong leadership and communication skills.

Responsibilities

• Supervise the housekeeping team and ensure standards are maintained.
• Manage daily activities and plan work for the team effectively.
• Respond to guest comments and complaints promptly.

Skills

Housekeeping supervisory experience

Leadership

Communication Skills

Problem-solving

Customer service skills

Flexibility

Job description

Eclipse Hotels Group is an international family-owned hotel group headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express, and CiTi Hotels, located across the UK, Europe, and the Caribbean.

An excellent opportunity has arisen for a Housekeeping Supervisor at Holiday Inn in Bristol Airport. You will have the opportunity to join a developing employer who has the passion and drive to deliver first-class service and a quality employee experience.

Our guests deserve the highest level of cleanliness and comfort within our bedrooms, and it is your job to ensure that this happens. As our Housekeeping Supervisor, you will also be responsible for room inspections as well as checking public areas for cleanliness and maintenance issues and for managing the everyday activities of the Housekeeping team.

Join us and enjoy our excellent benefits:

• Discounted Hotel Rooms at 5000+ IHG Hotels worldwide, with 50% off Food and Beverage Services
• Employee Assistance and Welfare Program
• Health Plan
• Life Insurance
• Cashback and discounts on leading high street retailers
• Complimentary Meals on duty (selected hotels only)
• Employee of the month and Employee of the year awards
• Recommend a Friend Scheme
• Excellent Training & Development.

What will your key responsibilities and duties be:

• Supervising the housekeeping team, ensuring standards are maintained and delivered at all times.
• Ensuring a high level of customer satisfaction is delivered at all times in line with our core values and standards, exceeding guest expectations.
• Manage the everyday activities, plan and assign work for your team, ensuring that you are staffed correctly.
• Train your team to ensure that they are compliant with legal or local guidelines, in addition to ensuring that equipment is used correctly and safely.
• Create a warm welcome to everyone and set the tone for each of our guests’ experiences.
• Respond to any of our guest comments or complaints as a priority.
• Prepare bedrooms for any guest’s special requests.
• Fulfil any reasonable requests from our guests to ensure that you can satisfy their comfort, security, and safety.
• Lend a hand to colleagues in other areas of the Housekeeping Team when requested by the Housekeeping Manager.
• Must follow at all times Group Policies and procedures with regards to Fire, Health & Safety, Security standards.

Entry requirements:

• Previous housekeeping supervisory experience is required.
• Ability to lead, train, coach, and develop a team.
• Communication Skills – Our guests will need to come to you with concerns as well as compliments, so you will need to be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so that every one of our guests leaves with great memories.
• Impeccable customer service skills.
• Flexibility – nights, weekends, and bank holiday shifts all come as part of the job!
• Fitness – You will also be on your feet for most of the day, and be prepared to bend and kneel a lot. There may also be some heavy lifting involved.

We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes an inclusive, people-focused culture.