Housekeeping Office Coordinator

InterContinental Hotel London The O2; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Housekeeping Office Coordinator to enhance guest satisfaction and operational efficiency. This role involves managing housekeeping activities, scheduling staff, and coordinating with other departments to ensure a seamless experience for guests. With a commitment to excellence, this five-star hotel offers a vibrant work environment and opportunities for career growth. Join a team that values communication, organization, and a proactive approach, and be part of a rapidly expanding group that rewards dedication and hard work.

Benefits

Free meals on duty

Uniform provided and dry cleaned

Discounted employee friends & family rates

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle to work scheme

UK attraction discounts

Life assurance scheme

Employee assistance programme

Qualifications

• Experience in a similar role within a 5-star hotel is advantageous.
• Strong attention to detail and initiative is essential.

Responsibilities

• Oversee housekeeping operations to ensure efficiency and guest satisfaction.
• Manage day-to-day activities of the housekeeping department.

Skills

Communication Skills

Organisational Skills

Attention to Detail

Teamwork

Job description

Job Description

Salary: Competitive!

Holidays: 28 days holiday, enhanced after 5 years of service.

Benefits include:

• Free meals on duty.
• Uniform provided and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle to work scheme.
• UK attraction discounts at Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 offers a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel features 453 bedrooms, diverse dining options, spa facilities, state-of-the-art conference and meeting rooms including the UK’s largest pillar-free ballroom.

What you will do...

The Housekeeping Office Coordinator will oversee housekeeping operations to ensure efficiency and guest satisfaction. Responsibilities include:

• Managing day-to-day activities of the housekeeping department.
• Scheduling staff to ensure adequate coverage.
• Handling Lost and Found files and inquiries, and following up as needed.
• Answering and documenting calls into the housekeeping office.
• Coordinating with departments such as Front Office and Engineering.
• Maintaining boards and housekeeping files.
• Communicating important information about arrivals, VIPs, departures, priority rooms, and guest service equipment to supervisors.
• Preparing weekly schedules.
• Maintaining trace files and following up as necessary.

About you...

• Excellent communication and organisational skills.
• Strong attention to detail and initiative.
• Smart, professional appearance.
• Team-oriented with supportive attitude.
• Approachable, positive, and proactive manner.
• Experience in a similar role within a 5-star hotel is advantageous.

Grow with us...

We are expanding rapidly, offering opportunities for career progression across our properties and brands within the Arora group.