Housekeeping Manager — Guest Experience Leader

Cairn Group; Altofts; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Discounted stays across hotels

Food & beverage discounts

Wellbeing resources

Employee Assistance Programme

Health Care Cash Plan

Leadership development programmes

Long service awards

Refer-a-friend scheme

Meals on duty

Job summary

Cairn Group is seeking a Head of Department for Housekeeping at Holiday Inn Express Wakefield. You will lead and inspire a team to deliver exceptional guest experiences, create a welcoming environment, and drive service standards across the hotel.

You will support development of staff, build positive relationships with guests and colleagues, and help shape a culture where people can grow and succeed in a fast-paced hospitality setting.

Qualifications

• Experience leading a housekeeping team.
• Strong focus on guest experience and service quality.
• Ability to develop and coach team members.

Responsibilities

• Lead and inspire a housekeeping team to deliver exceptional guest experiences.
• Create a welcoming environment where guests feel valued.
• Support development and growth of team members.
• Drive service standards and operational excellence.
• Build relationships across the hotel and with guests.

Skills

Leadership

People management

Guest experience

Team development

Operational excellence

Job description

Cairn Group is seeking a Head of Department for Housekeeping at Holiday Inn Express Wakefield. You will lead and inspire a team to deliver exceptional guest experiences, create a welcoming environment, and drive service standards across the hotel.

You will support development of staff, build positive relationships with guests and colleagues, and help shape a culture where people can grow and succeed in a fast-paced hospitality setting.