Housekeeping Manager/Executive Housekeeper (m/f/d)

Accor Hotels; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company committed to providing exceptional hospitality experiences. As a Housekeeper Manager, you will oversee cleanliness and comfort in a vibrant hotel environment, ensuring high standards of hygiene and guest satisfaction. This role offers a unique opportunity to lead a dedicated team, manage operations efficiently, and contribute to a culture of excellence. With competitive remuneration and a focus on personal development, this position is perfect for individuals passionate about hospitality and team leadership. Embrace the chance to grow in a dynamic and inclusive workplace.

Benefits

Private health and medical plan

Complimentary meals whilst on duty

Complimentary car parking

Accor discounts card

Excellent training and development opportunities

Qualifications

• Proven experience as Housekeeper Manager in a 4-star hotel.
• Strong interpersonal and problem-solving abilities.
• Knowledge of hygiene and safety standards.

Responsibilities

• Inspect hotel areas to ensure cleanliness and comfort for guests.
• Delegate and supervise cleaning tasks and staff.
• Respond to customer complaints and report issues.

Skills

Leadership Skills

Organizational Skills

Communication Skills

Problem-Solving Abilities

Attention to Detail

Interpersonal Skills

Education

Bachelor's Degree in Tourism and Hospitality

Tools

Opera PMS

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

What you will be doing:

• Inspect all hotel areas to ensure both the cleanliness and comfort of the hotel’s guests are maintained and that all standard amenities and touches are provided in rooms and public areas.
• Delegate cleaning tasks to staff and other organizational tasks.
• Supervise the maids, cleaners and laundresses and a team of two assistants.
• Record missing or damaged items and arranging for the item’s repair or replacements.
• Respond to customer complaints or enquiries and reporting any problems to the supervisor.
• Maintaining an inventory of household items, uniforms, equipment and furniture.
• Ensure that health and safety rules are followed and applied in the department.
• Ensure grooming standards are followed in the department.
• Conduct performance reviews.
• Apply disciplinary measures when appropriate.
• Conduct necessary departmental and Accor trainings
• Ensure that staff is cleaning and disinfecting equipment at the end of their shift.
• Work closely with the Engineering department on a daily and monthly basis to assist with the planning of the preventative maintenance programme and ensure that the rooms are being maintained in the best possible and most efficient way
• Collaborate with other departments in the hotel in particular with the front office team ensuring efficient turnaround of rooms and minimization of spoilage/damage
• Identify and follows up ordering needs.
• Manage the Laundry team.
• Collaborate with the rest of department heads.

Qualifications

Your experience and skills include:

• Bachelor ‘s degree (preferably in Tourism and Hospitality).
• Proven experience as Housekeeper Manager in a 4* star hotel.
• Very good knowledge of English language.
• Knowledge of hygiene, cleanliness and safety standards.
• Knowledge of the Opera PMS preferred
• Excellent leadership, organizational and communication skills
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Sense of organization and attention to detail and quality.
• Teaching, ability to train and convey knowledge.
• Strong interpersonal and problem-solving abilities.

Additional Information

What is in it for you:

We are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as, excellent training, development and progression opportunities, other benefits include:

• Competitive remuneration package.
• Private health and medical plan.
• Complimentary meals whilst on duty.
• Complimentary car parking.
• Accor discounts card.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.