Housekeeping Manager

Shilstone Devon Ltd.; United Kingdom; Remote; GBP 18,000 - 23,000; Full time

Job summary

Shilstone Devon is seeking a proactive and detail-driven Housekeeping Manager to lead our team across all guest and public areas of a Grade II listed manor on a 500-acre estate near Modbury, Devon.

You will oversee daily housekeeping operations, train staff, and manage rotas to ensure the highest standards of cleanliness and guest satisfaction, with weekend availability and a hands-on supervisory role.

Qualifications

• Proven supervisory or managerial housekeeping experience in hospitality or events.
• Strong leadership and communication skills.
• High attention to detail and commitment to standards.
• Ability to lead by example and collaborate across departments.
• Strong organisational and time-management skills.
• Proficient in basic computer systems and housekeeping software (if applicable).
• Flexibility to work weekends, holidays, and varying shifts.

Responsibilities

• Manage and coordinate daily housekeeping operations, including holiday lets and wedding accommodation, public spaces, laundry, and storage areas.
• Supervise, train, and motivate housekeeping staff to maintain consistent standards of cleanliness and service.
• Create and manage staff rotas to ensure adequate coverage for operational needs.
• Conduct regular inspections of properties and public areas to ensure standards are met.
• Manage inventory to ensure timely ordering of cleaning supplies, linen, and equipment.
• Handle guest requests and complaints relating to housekeeping promptly and professionally.
• Ensure compliance with health, safety, and hygiene regulations at all times.
• Support the recruitment and onboarding of new housekeeping staff.
• Maintain records related to housekeeping operations, including timekeeping, stock control, and performance.

Skills

Leadership

Staff training

Guest service

Time management

Health & safety

Housekeeping operations

Communication

Rotas scheduling

Tools

Housekeeping software

Computer basics

Job description

A lovingly restored Grade II listed Georgian manor house on a 500-acre estate in the Devon countryside, with uninterrupted views of the rolling hills and fields, acres of gardens, farmland, and woodland, and walks to explore.

Shilstone is a family estate where a passion for restoration and architecture combines with a love for food, drinks and entertaining. Just outside the charming village of Modbury, Shilstone is a place for people to come together with great company, and enjoy delicious food and drinks in a wonderful setting.

The Role

We are seeking a proactive and detail-driven Housekeeping Manager to lead our housekeeping team and ensure the highest standards of cleanliness, presentation, and guest satisfaction throughout the property. This role is both hands-on and supervisory, responsible for overseeing daily operations, training staff, and maintaining a welcoming and well-kept environment across all guest and public areas.

Key Responsibilities:

• Manage and coordinate daily housekeeping operations, including holiday lets and wedding accommodation, public spaces, laundry, and storage areas.
• Supervise, train, and motivate housekeeping staff to maintain consistent standards of cleanliness and service.
• Create and manage staff rotas to ensure adequate coverage for operational needs.
• Conduct regular inspections of properties and public areas to ensure standards are met.
• Manage inventory to ensure timely ordering of cleaning supplies, linen, and equipment.
• Handle guest requests and complaints relating to housekeeping promptly and professionally.
• Ensure compliance with health, safety, and hygiene regulations at all times.
• Support the recruitment and onboarding of new housekeeping staff.
• Maintain records related to housekeeping operations, including timekeeping, stock control, and performance.

Requirements:

• Proven experience in a supervisory or managerial housekeeping role, ideally within hospitality or events.
• Strong leadership and communication skills.
• High attention to detail and a commitment to maintaining standards.
• Ability to lead by example and work collaboratively across departments.
• Strong organisational and time-management skills.
• Proficient in basic computer systems and housekeeping software (if applicable).
• Flexibility to work weekends, holidays, and varying shifts as needed.

Additional information:

• Your own transport is essential as we are not on any bus routes
• 30-40 hours per week – Wednesday to Sunday
• Employed £13.00 – £17.00 per hour equivalent dependant on age and experience