Housekeeping Manager

OCS; Falkirk; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Digital learning

Wagestream access

Discounts via Hapi app

Professional growth

Job summary

OCS UK & Ireland is seeking a highly organised Housekeeping Manager to oversee cleaning operations across the site. You will lead the housekeeping team, manage staff schedules, inventory, and budgets while ensuring the highest standards of cleanliness and guest satisfaction.

The role requires strategic planning, proactive problem-solving, and strong leadership to support and develop the team, with a focus on delivering excellent customer service to clients and guests.

Qualifications

• Experience leading housekeeping teams in a facilities/ hospitality setting.
• Ability to plan and prioritise workload and manage competing deadlines.
• Strong communication and interpersonal skills with clients and staff.
• Commitment to high standards of cleanliness and hygiene.

Responsibilities

• Coordinate and manage cleaning staff to optimise efficiency and productivity.
• Monitor inventory of cleaning supplies, equipment, and materials.
• Laundry management in conjunction with external suppliers.
• Maintain housekeeping equipment, manage inventory of linens, cleaning supplies, and ensure availability when needed.
• Assign cleaning tasks, schedule daily operations, and ensure adherence to organisational cleaning procedures and standards.
• Recruit, train, and supervise cleaning personnel.
• Motivate and lead the cleaning team to achieve performance targets and goals.
• Conduct performance evaluations, provide constructive feedback, and implement training programs for continuous improvement.
• Liaise with clients to understand their cleaning requirements and expectations.
• Provide regular updates on cleaning operations, address client concerns, and ensure client satisfaction.
• Manage budgets for cleaning supplies, equipment, and staffing.
• Customer service focused to address guest complaints and special requests.

Skills

People leadership

Time management

Staff coordination

Budgeting

Customer service

Problem solving

Job description

05.45-13.15 Hours Varied days and hours depending on business needs. We are currently recruiting for a highly organised and motivated Housekeeping Manager to oversee and manage the cleaning operations.

About The Role:

Working Pattern 05.45-13.15 Hours Varied days and hours depending on business needs. We are currently recruiting for a highly organised and motivated Housekeeping Manager to oversee and manage the cleaning operations.

The Housekeeping Manager will be responsible for ensuring the cleanliness, hygiene, and overall appearance of facilities throughout the entire site location. This role involves strategic planning, team management, and continuous improvement to uphold the highest standards of cleanliness and sanitation.

Your key responsibilities will include, but are not limited to:

• Coordinate and manage cleaning staff to optimise efficiency and productivity.
• Monitor and manage inventory of cleaning supplies, equipment, and materials.
• Laundry management in conjunction with external suppliers.
• Maintain housekeeping equipment, manage inventory of linens, cleaning supplies, and ensure availability when needed
• Assign cleaning tasks, schedule daily operations, and ensure adherence to organisational cleaning procedures and standards
• Recruit, train, and supervise cleaning personnel.
• Motivate and lead the cleaning team to achieve performance targets and goals.
• Conduct performance evaluations, provide constructive feedback, and implement training programs for continuous improvement.
• Liaise with clients to understand their specific cleaning requirements and expectations.
• Provide regular updates on cleaning operations, address client concerns, and ensure client satisfaction.
• Manage budgets for cleaning supplies, equipment, and staffing.
• Customer Service focused be able to address guest complaints, special requests, and ensure a satisfying experience.

The ideal candidate should meet the following criteria:

• Able to prioritise effectively and demonstrate excellent time management skills.
• Ability to demonstrate strong personal integrity and maintain confidentiality.
• Strong leadership style with a focus on supporting and developing employees and colleagues.
• Taking responsibility for the area and proactive attitude toward problem-solving.
• Flexibility and willingness to adapt to meet customer or business needs.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.