Housekeeping Manager

The London Clinic; City of Westminster; On-site; GBP 45,000 - 65,000; Full time

Job summary

The London Clinic is seeking a proactive Housekeeping Manager to oversee daily cleaning operations for patient rooms, public areas and portering services. You will lead housekeeping and portering teams, manage recruitment, rotas, training and performance to ensure high standards and patient satisfaction.

In this role you will monitor budgets, drive service improvements, ensure compliance with HTMs and safety requirements, and collaborate with the Head of Operations to optimise resources and

Responsibilities

• Oversee day-to-day housekeeping and portering services to meet KPIs and standards.
• Lead recruitment, rota management, training and staff development for teams.

Job description

The Housekeeping Manager will oversee daily cleaning operations for patient rooms, public areas, and wider TLC facilities as well as the portering services across The London Clinic. You will lead the housekeeping and portering teams, be responsible for recruitment, rota management and training, ensuring high standards, productivity and patient satisfaction in line with budget, policies and accreditations.,

• Operational Management: Oversee the day-to-day delivery of housekeeping and portering services, ensuring departmental KPIs, SLAs and service standards are consistently achieved. Team Leadership: Lead and support supervisors, overseeing recruitment, training, performance management, appraisals and staff development. Workforce Planning: Manage rotas, annual leave and absences, ensuring staffing levels are aligned with operational demands and service requirements. Financial Management: Manage departmental budgets and monitor costs in conjunction with, and under the guidance of, the Head of Operations. Patient Experience: Promote a positive patient experience, working with supervisors and the Patient Experience team to resolve feedback and complaints and continually improve service quality. Compliance & Safety: Ensure compliance with relevant policies, accreditations, HTMs, hygiene standards, health and safety and fire safety requirements. Oversee audit action plans and ensure recommendations are implemented.

At The London Clinic, everything starts with our people. Whether you're at the bedside or behind the scenes, your part of something bigger - making a real difference to patients and to each other, every day. As the UK's largest independent charitable hospital, we care for over 120,000 patients each year. What makes us different is what we do with that success - we reinvest it back into our services, our technology, and, most importantly, our people. From developing, innovative, new ways of delivering care to supporting continuous learning and career progression, we're always looking ahead. We are incredibly proud to be the only independent healthcare provider included in the Top 10 of the Financial Times' UK Best Employers Survey 2026.