Assistant Hotel Services Manager

Frimley Health NHS Foundation Trust; Wexham Court; On-site; GBP 45,000 - 65,000; Full time

Job summary

Frimley Health NHS Foundation Trust is seeking an experienced Housekeeping Manager to lead the operational delivery of Housekeeping and Hotel Services at Wexham Park Hospital. You will oversee cleaning, linen, and contracted services across wards, departments, theatres, and residential areas, ensuring safe, efficient, and patient-focused support.

The role requires strong leadership, organisational and communication skills, with a focus on infection control and NHS cleanliness standards.

Qualifications

• Experience leading housekeeping in a healthcare setting.
• Strong leadership and communication skills.
• Understanding of NHS cleanliness standards and infection control.

Responsibilities

• Lead the operational management of Housekeeping and Hotel Services across Wexham Park Hospital and community sites as required.
• Manage and develop housekeeping teams, including staff recruitment, rotas, performance, appraisals, training and attendance.
• Ensure all routine, deep and periodic cleaning meets NHS cleanliness standards, infection prevention and control requirements, and Trust policies.
• Monitor service quality through regular audits and inspections, ensuring any issues are addressed promptly.
• Oversee private patient hotel services and linen and laundry provision, ensuring adequate supplies and effective service delivery.
• Manage external contracts, including pest control, window cleaning, grounds maintenance, mats and air freshener provision.
• Manage budgets, staffing resources and the procurement and maintenance of cleaning equipment, materials and uniforms, ensuring value for money.
• Ensure compliance with COSHH, health and safety, risk assessments and relevant statutory requirements.
• Investigate and resolve complaints and service issues, maintaining effective relationships with clinical teams, contractors and other stakeholders.
• Identify and implement service improvements, contribute to Trust policies and participate in PLACE inspections and emergency planning arrangements.

Job description

We are looking for an experienced and motivated Housekeeping Manager to lead the operational delivery of Housekeeping and associated Hotel Services at Wexham Park Hospital. You will be responsible for managing and developing a comprehensive service across wards, departments, theatres, residential accommodation, the private patient ward and PGMC. This includes overseeing cleaning, deep cleaning, breakfast services, linen and laundry provision, and a range of contracted services. You will lead and support housekeeping supervisors and staff, ensuring services are safe, efficient, cost-effective and customer-focused, while consistently meeting NHS cleanliness standards, infection prevention and control requirements, and CQC expectations. This is an excellent opportunity for a proactive manager with strong leadership, organisational and communication skills who can drive service improvements and maintain high standards across a busy hospital environment. Visa Sponsorship: This position isnot eligiblefor Skilled Worker visa sponsorship. Applicants must already hold theright to work in the UKfor the full duration of the contract. Why Join Frimley Health NHS Foundation Trust? At Frimley Health NHS Foundation Trust, our people are at the heart of everything we do. As a Disability Confident Employer and recipient of the Gold Award in the Armed Forces Employer Recognition Scheme, we actively champion equality, diversity and inclusion, creating opportunities for people from all backgrounds to build rewarding careers within the NHS. We also recognise the importance of a healthy work-life balance. By supporting flexible working arrangements wherever possible, we enable our colleagues to balance their professional and personal commitments while continuing to deliver outstanding care to our patients. Whether flexibility means adjusted hours, part-time working, hybrid arrangements or alternative working patterns, we work in partnership with our staff to meet both individual and service needs. Join Us Whether you're at the start of your career or looking for your next challenge, Frimley Health offers the opportunity to be part of a inclusive, forward-thinking organisation that is committed to excellence, innovation and compassionate care. Together, we can shape the future of healthcare and make a real difference to the lives of the communities we serve. Frimley Health Trust benefits on Vimeo

• Lead the operational management of Housekeeping and Hotel Services, ensuring an efficient, flexible and customer-focused service across Wexham Park Hospital and community sites as required.
• Manage and develop housekeeping teams, including staff recruitment, rotas, performance, appraisals, training and attendance.
• Ensure all routine, deep and periodic cleaning meets NHS cleanliness standards, infection prevention and control requirements, and Trust policies.
• Monitor service quality through regular audits and inspections, ensuring any issues are addressed promptly.
• Oversee private patient hotel services and linen and laundry provision, ensuring adequate supplies and effective service delivery.
• Manage external contracts, including pest control, window cleaning, grounds maintenance, mats and air freshener provision.
• Manage budgets, staffing resources and the procurement and maintenance of cleaning equipment, materials and uniforms, ensuring value for money.
• Ensure compliance with COSHH, health and safety, risk assessments and relevant statutory requirements.
• Investigate and resolve complaints and service issues, maintaining effective relationships with clinical teams, contractors and other stakeholders.
• Identify and implement service improvements, contribute to Trust policies and participate in PLACE inspections and emergency planning arrangements.