Housekeeping Manager

Accor Hotels; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent hotel chain is searching for a Housekeeping Manager to oversee operations and ensure the highest standards of cleanliness and guest service in its Birmingham location. The ideal candidate will have a diploma in Tourism & Hospitality Management and substantial managerial experience, coupled with strong leadership skills and a commitment to operational excellence.

Qualifications

• Minimum 3 years of relevant experience in a similar capacity.
• Excellent reading, writing, and oral proficiency in English.
• Ability to speak other languages is an advantage.

Responsibilities

• Responsible for entire operations and staffing of the Housekeeping Department.
• Inspects guestroom cleanliness and maintenance.
• Prepares the department's annual budget and manages guest complaints.

Skills

Management

Guest Services

Supervision

Budgeting

Training

Education

Diploma in Tourism & Hospitality Management

Tools

MS Excel

MS Word

MS PowerPoint

Job description

Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 420 rooms & suites, two golf courses, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, and spacious event spaces. Wellness will also be an integral part of the resort experience, with a vast wellness and recreation village featuring a gym, a spa, and Kid Club.

Job Description

Responsible for the entire operations, staffing, and equipment of the Housekeeping Department. Delegates to and supervises all staff within the department and assists them in preparing work schedules. Conforms to and enforces policies & procedures and rules & regulations as laid down by ACCOR and the hotel to achieve the highest levels of uniformity and guest service. Performs special duties as required by Guest Service Manager. Must be prepared and responsible to perform any other duties as designated or required by management from time to time.

Directs and coordinates the activities of all Housekeeping personnel engaged in tasks such as:

• Cleaning and maintaining the interior hotel premises
• Storing and issuing hotel linen and uniforms

Ensures that all guestrooms, function rooms, public areas, back-of-the-house areas, and their surroundings meet hotel standards of cleanliness, maintenance, and orderliness. Regularly inspects hotel rooms and premises; ensures furnishings, facilities, and equipment are cleaned, repaired, maintained, and replaced as necessary, and informs management of requirements. Corrects deficiencies in personnel work. Determines needs for general cleaning, repairs, and remodeling; schedules work activities in coordination with Engineering and Front Office. Trains personnel according to established procedures, conducts training meetings, discusses problems and future plans, and assigns tasks. Briefs Floor & Linen Supervisor on functions, VIP arrivals, and other events requiring additional or special preparations. Maintains inventory of housekeeping materials, supplies, and linen, and finalizes inventory reports. Coordinates with Front Office regarding room transfers, guest charges, and other guest accommodation and billing issues. Prepares reports on room occupancy, ensures linen and uniform availability, and schedules personnel to meet daily cleaning and service requirements. Approves or prepares maintenance orders, requisitions, reports on guest complaints, and other inter-office memos. Prepares the Housekeeping Department's annual budget. Monitors and controls laundry activities, manages guest activities, and resolves guest complaints efficiently. Establishes good relationships with hotel guests.

Recommends operational improvements and service standards through close supervision of the Housekeeping Department.

Qualifications

• Diploma in Tourism & Hospitality Management
• Minimum 3 years of relevant experience in a similar capacity
• Excellent reading, writing, and oral proficiency in English
• Ability to speak other languages and basic understanding of local languages is an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint