Housekeeping Manager

Darwin Escapes; Bath; On-site; GBP 32,000 - 45,000; Full time

Job summary

Darwin Escapes group in Bath is seeking an experienced Housekeeping Manager to lead the day-to-day operations across the resort, ensuring guest areas and accommodation meet high standards.

You will supervise and develop the team, plan rotas, monitor productivity, conduct inspections, manage stock and work closely with other departments to deliver exceptional guest experiences. This is a full-time role requiring flexibility, including weekends.

Qualifications

• Previous experience in a housekeeping supervisory or management role.
• Strong leadership and people management skills.
• Excellent attention to detail and high cleanliness standards.
• Strong organisation and time-management abilities.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead the day-to-day housekeeping operation across accommodation and guest areas.
• Manage, support and develop the housekeeping team.
• Plan rotas and staffing levels to support operations and changeover.
• Monitor productivity and ensure rooms are prepared within required timeframes.
• Conduct inspections and audits to maintain standards.
• Monitor stock levels of linen and supplies; manage ordering.
• Provide coaching and feedback to improve performance.
• Collaborate with Reception, Maintenance and other teams to ensure smooth operations.
• Maintain health and safety, COSHH and company procedures.

Skills

Leadership

People management

Attention to detail

Time management

Planning workloads

Communication

Problem solving

Hands-on approach

Job description

About the role

We’re looking for an experienced and motivated Housekeeping Manager to lead the day-to‑day housekeeping operation across our resort.

You’ll be responsible for ensuring accommodation and guest areas are consistently maintained to a high standard, while leading, supporting and developing the Housekeeping team. You’ll oversee staffing, quality standards, stock and operational performance, while taking a hands‑on approach when required.

This is a fast‑paced management role suited to someone with strong leadership skills, excellent organisation and a real focus on guest experience.

This is a full‑time, permanent role working 40 hours per week, including weekends and bank holidays as required.

Role highlights

• Overall responsibility for the resort Housekeeping function
• Leadership and development of the Housekeeping team
• Ownership of accommodation standards, staffing and operational performance
• Hands‑on role with responsibility for continuous improvement
• Opportunity to develop your leadership and operational management skills

Key responsibilities

• Lead the day-to‑day Housekeeping operation across accommodation and guest areas
• Manage, support and develop the Housekeeping team
• Plan rotas and staffing levels to support operational requirements and changeover activity
• Monitor productivity and ensure accommodation is prepared within required timeframes
• Conduct regular inspections and audits to maintain company standards
• Manage team performance and provide coaching, feedback and support where required
• Take a hands‑on approach and support cleaning activity during busy periods when necessary
• Monitor stock levels of linen, cleaning products and housekeeping supplies
• Manage ordering, stock control and inventory processes
• Respond to guest feedback and resolve housekeeping‑related concerns professionally
• Work closely with Reception, Maintenance and wider resort teams to support smooth operations
• Ensure health and safety, COSHH, hygiene and company procedures are followed
• Maintain accurate records including audits, stock information and operational documentation
• Identify opportunities to improve housekeeping standards, efficiency and guest satisfaction

What we’re looking for

Essential

• Previous experience in a housekeeping supervisory or management role
• Strong leadership and people‑management skills
• Excellent attention to detail and consistently high standards of cleanliness
• Strong organisation and time‑management skills
• Ability to plan workloads and manage competing operational priorities
• Experience managing team performance and maintaining standards
• Strong communication and problem‑solving skills
• A proactive, professional and hands‑on approach
• Ability to work effectively under pressure in a fast‑paced environment
• Ability to work collaboratively with other departments

Desirable

• Previous experience managing a Housekeeping function within holiday parks, hotels, hospitality or a similar environment
• Experience managing rotas and staffing levels
• Experience managing stock, linen and housekeeping supplies
• Knowledge of health and safety and COSHH requirements
• Experience using digital housekeeping, audit or task‑management systems