Housekeeping Lead — Guest Experience

Caledonian Leisure Ltd; Torquay; Sur place; GBP 22 000 - 28 000; Plein temps

Avantages offerts par ce poste

Company pension

Discounts on own holiday products

Résumé du poste

The Caledonian Hotel Collection is seeking a Housekeeping Supervisor to uphold high cleaning standards across the hotel and lead the housekeeping team. You will relay daily priorities in the absence of the Head Housekeeper and ensure policies and safety regulations are followed.

Ideal candidates will have excellent customer service, a proactive attitude, and strong teamwork and communication skills to thrive in a fast-paced hospitality environment.

Qualifications

• Excellent customer service skills are essential.
• A can-do attitude and willingness to take initiative.
• Self-motivation and ability to work in a fast-paced environment.
• Clear communication with colleagues and customers.
• Ability to work effectively in a team.
• Flexibility to work a shift pattern.

Responsabilités

• Deliver guest experience by maintaining high cleaning standards throughout the hotel.
• In absence of Head Housekeeper, communicate daily tasks and priorities to the housekeeping team.
• Supervise and guide the housekeeping staff.
• Communicate effectively with all staff, giving clear instructions and contributing to a positive environment.
• Ensure compliance with hotel policies, procedures and safety regulations.

Connaissances

Customer service

Can-do attitude

Self-motivation

Communication skills

Teamwork

Flexible shifts

Description du poste

The Caledonian Hotel Collection is seeking a Housekeeping Supervisor to uphold high cleaning standards across the hotel and lead the housekeeping team. You will relay daily priorities in the absence of the Head Housekeeper and ensure policies and safety regulations are followed.

Ideal candidates will have excellent customer service, a proactive attitude, and strong teamwork and communication skills to thrive in a fast-paced hospitality environment.