Housekeeping & Guest Experience Associate

Berkshire News; England; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Free gym & leisure facilities

60% discounted food onsite

Pension scheme

28 days annual leave

Cycle to Work Scheme

Life Assurance

Free Car Parking onsite

Employee Assistance Programme

Refer a friend scheme

Discounts across Warner hotels

Job summary

Warner Hotels is hiring a Housekeeping Team Member to deliver high standards of cleanliness and guest care on-site. You will work with the housekeeping team to maintain a welcoming, safe environment, ensuring guests have a relaxing stay from arrival to room assignment.

The role offers a competitive hourly rate with age-dependent variation, plus attractive perks and opportunities for development through training and qualifications.

Qualifications

• A people person who puts the guest journey at the heart of everything they do.
• Willingness to learn and improve knowledge on customer service and selling.
• Cares about the wider team and supports colleagues as needed.
• Committed to coming to work as their authentic self.

Responsibilities

• Deliver a great service within the housekeeping department.
• Support the Housekeeping Manager and Team Leaders to ensure a smooth guest journey from arrival to room.
• Ensure guests enjoy the highest quality stay in a perfectly kept room.

Skills

People skills

Customer service

Team mindset

Authenticity at work

Job description

Warner Hotels is hiring a Housekeeping Team Member to deliver high standards of cleanliness and guest care on-site. You will work with the housekeeping team to maintain a welcoming, safe environment, ensuring guests have a relaxing stay from arrival to room assignment.

The role offers a competitive hourly rate with age-dependent variation, plus attractive perks and opportunities for development through training and qualifications.