Housekeeping Floor Supervisor (m/f)

The Vendom Company; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury hotel in London is seeking a Housekeeping professional to maintain exceptional standards of cleanliness and service. The ideal candidate will possess experience in luxury environments and demonstrate outstanding customer service skills. This role is pivotal to the success of the Housekeeping department, ensuring guest satisfaction and operational excellence.

Qualifications

• Experience in Housekeeping within a luxury environment.
• Excellent understanding of the 5-star hospitality industry.
• Impeccable customer service skills.

Responsibilities

• Ensure all areas are maintained to the highest standards.
• Train Room Attendants and House Porters.
• Deliver a memorable experience for guests.

Skills

Customer Service

Attention to Detail

Teamwork

Education

NVQ or professional qualifications in Housekeeping

Job description

Reporting to the Executive Housekeeper, you will ensure that all bedrooms, guest areas, storerooms, maid services and Housekeeping office are kept to the highest standards of cleanliness, maintenance and comfort.

You will be responsible for ensuring Room Attendants and House Porters are trained to keep the rooms, corridors to the highest standards set by the Hotel.

You will be pivotal to the success of our Housekeeping department, which demands the expertise of exceptional professionals to deliver a memorable experience for our guests.

You will have the ability to work independently and as part of the team, and be impeccable in every manner of service but at the same time, you will be authentic and genuine.

Profil

The ideal candidate will have an experience in Housekeeping within a luxury environment.

You are likely to have relevant NVQ or professional qualifications although your passion for the job will be what sets you apart.

To be successful in your application you will already have experience from within a luxury service environment along with an excellent understanding of the 5-star hospitality industry.

You will be an immaculately presented individual who possesses authentic and impeccable customer service skills with your ability to engage with our guests being one of your greatest assets.

We encourage a diverse workforce however you will be required to have good levels of written and spoken English and be eligible to work in the UK.

Company description

Our Company

On 28th May 2012 The Bvlgari Hotel, London, opened in the heart of central London’s most prestigious area, Knightsbridge, as the first brand new luxury hotel build in the city for 40 years. The Bvlgari Hotel, London, pays tribute to Bvlgari’s silversmith origins and Britain’s noble manufacturing traditions with an understated, elegant design concept with silver forming the underlying theme of the design. The sleek architecture and refined interiors are designed by Antonio Citterio Patricia Viel and Partners, with Squire and Partners as the local architect, coupling the Bvlgari glamour and heritage with sustainable design features and state of the art technology. Many of the furnishings and textiles throughout the hotel and residences are made exclusively for Bvlgari crafted by Italian manufacturers.

Our Vision

Bvlgari Hotels & Resorts is the leading luxury hospitality collection in the world. Comprised of a few, selected properties in major cosmopolitan cities and luxury resort destinations, its aim is to convey the excitement of the Bvlgari brand, its timeless glamour and its heritage as a magnificent Italian jeweller. Each property is located in the most prime luxury neighbourhood in the city, or most prestigious area of the resort destination, and shall feature some unique physical characteristics that make it truly remarkable. Each shall make a strong reference to the local culture, yet be designed with an Italian contemporary luxury feel, enriched by rare and lavish materials, featuring design furniture and custom-built details. The guest experience will be made flawless by an innovative luxury service concept, authentic yet impeccable.

Our Values

RADIANCE | GRACE | AUTHENTICITY | PURE PRESENCE | INTEGRITY | TRADITION OF EXCELLENCE

At Bvlgari Hotels & Resorts, we commit to enchanting our guests through inspired, radiant and graceful service. By practicing "pure presence" we are empowered to enhance our guests' prestige and pleasure, thereby enriching Bvlgari's legacy of excellence. Our uncompromising professional service, extraordinary locations, contemporary Italian design and superior craftsmanship, make Bvlgari Hotels & Resorts the preeminent luxury hospitality brand worldwide.
We continue to develop our team with people who demonstrate excellence in their profession, authenticity in their service and integrity in the decisions they make.

Social Responsibility

Bvlgari Hotel & Residences, London is committed to conducting its business in an environmentally friendly and ethical manner.

As a brand-new build in the heart of Knightsbridge, the state-of-the-art Bulgari Hotel, London, employs pioneering methods of sustainable luxury and has been developed according to best practices in design set by BREEAM, the leading environmental assessment method for buildings. To meet the strict BREEAM criteria the hotel and residences feature such initiatives as an ecologically designed “green roof” with bird and bat boxes, the sponsoring of electric car charging points within the vicinity of the hotel, and energy conserving intelligent lighting. Geothermal Energy, a cost effective, reliable, sustainable and environmentally friendly form of energy generation, has been integrated into the hotel building and is the first of its kind in the UK.

Awards and Accolades

Michelin 2024 – Awarded Three Keys
Forbes Travel Guide 2023 – five-star award
AA rated trips 2023 – Best spa in the UK
AA rated trips 2023 - Inspectors choice hotel., five stars
Forbes Travel Guide 2022 – five-star award
Travel + Leisure 2022 – T+L 500 List
Conde Nast Johansens 2021, Best Hotel Spa Europe
Forbes Travel Guide 2019 and 2020, 5-Star Review for the Hotel
Tatler Spa Guide 2019, Bvlgari Spa London and Workshop Gymnasium
Tatler Gym Awards 2019, Workshop Gymnasium
Forbes Travel Guide 2019, World’s Best Hotel Rooms
Good Spa Guide Awards 2016 and 2017, Best Spa in London
Wellness Travel Awards 2016, Best for Men
Cool Venue Awards 2016, Best Spa
Conde Nast Traveller Readers Awards, Best UK Hotel Spa 2015
Cigar Journal magazine "Best Cigar Lounge 2015"
Tatler Spa Awards, Best British Spa 2014
European Hotel Design Awards, Architecture of the Year Award in the New Build Hotel category
Ultratravel, Top 5 Best New Hotels in the World 2014
Condé Nast Traveler Hot List 2013, one of the ‘Best New Hotels’ and ‘Best New Spas in The World’
Travel + Leisure World's Greatest Hotels 2013
Conde Nast Traveller Readers Awards, Best UK Hotel Spa 2013