Housekeeping Assistant Manager

HOLIDAY INN KENSINGTON - 2515; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Personal development plan

Learning & development framework

Career progression

Workplace pension

Recognition and rewards

Holiday entitlement 28 days

Job summary

HC Facility Management Limited is seeking a site leader to maximise profitability by achieving targets for wages, cleanliness, overheads and policy compliance. The role reports directly to the Head Housekeeper and requires strong leadership and adherence to company procedures.

You will recruit and train staff, manage productivity, schedules and budgets, and uphold high standards of service. Regularly review feedback from clients to ensure SLA delivery and a professional client relationship.

Responsibilities

• Manage wages in line with productivity targets and schedule hours.
• Improve PR performance and take action as needed.
• Control management hours against budget.
• Review overheads by checking orders against budget.
• Maintain client-expected cleanliness daily.
• Ensure company systems are actioned on time.
• Recruit quality staff using company interviewing standards and selection
• Provide professional training for all staff.
• Brief staff regularly on performance and key areas.
• Maintain regular client communications and review feedback.
• Ensure all SLA’s are being delivered.
• Demonstrate initiative to resolve issues under your control.
• Adopt a hands-on approach to deliver required results.
• Maintain a good professional relationship with our client at all times.
• Deliver all legal standards.
• Ensure all Health and Safety requirements are met to HASAWA standards.
• Ensure security of staff and property through adherence to policies.
• Project a professional image and follow staff uniform policies.
• Ensure staff meet the required standards of performance.
• Adopt a zero tolerance approach to performance issues.
• Adhere to all personnel policies and procedures as laid down by the company.
• Carry out any other duties as directed by the company.

Job description

Objective:

To maximise profitability of the site, through achievement of PR targets, wages, cleanliness standards, overheads and all other business and financial targets.To ensure site consistency through quality staff recruitment and training, demonstrating effective leadership skills and adherence to all policies and procedures.

Reports directly to the site's Head Housekeeper

Join us and you will receive:

• A personal development plan to support your induction and a learning & development framework towards your career with the company.
• Career progression.
• Automatic Enrolment into a workplace pension scheme.
• Recognition, Incentives and Awards.
• Up to 28 days paid holidays.

Commercial responsibilities:

• Manage wages in line with productivity targets. Ensure projection is reviewed regularly, to allow accurate scheduling of hours. Ensure all workload and staff are effectively organised.
• Manage PR performance and take any necessary action to help improve.
• Ensure management hours are managed in line with budget.
• All overheads controlled by reviewing orders against budget, where applicable.
• Manage cleanliness standards in line with client expectations and customer feedback. Ensure that standards are achieved daily to ensure satisfaction from client.

Business responsibilities:

• All company systems actioned on time and adhered to.
• Quality staff recruited through use of company system and professional interviewing techniques and selection standards, to ensure head count maintained at all times.
• All staff professionally trained to meet the requirements of their job.
• Staff are briefed regularly on all key areas of performance.
• Communicate regularly with our clients and review feedback daily.
• Ensure all SLA’s are being delivered.
• Demonstrate initiative by using a problem solving approach to issues under your control.
• Adapt a hands on approach, where necessary, to deliver required results.
• Ensure a good professional relationship is maintained with our client, at all times.

Key responsibilities:

• Ensure that all legal aspects are delivered to standard.
• Ensure all Health and Safety requirements are met, to the company standard and, as defined by HASAWA to ensure the safety of all staff.
• Ensure that security of staff and property is guaranteed through the adherence to company policies and procedures.
• Ensure that you and your staff project a professional image and attitude and follow the company uniform policy and agreed standards at all times.
• Ensure that all staff meet the required standards of performance of their job at all times.
• Adopt a zero tolerance approach to all areas of both you and your staff’s performance.
• Adhere to all personnel policies and procedures as laid down by the company.
• Carry out any other duties as directed by the company.