Housekeeping Assistant Manager

Hotelcare; England; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Personal development plan

Career progression

Workplace pension scheme

Recognition and awards

Up to 28 days paid holidays

Job summary

Hotelcare is seeking a hands-on manager to lead housekeeping operations, maximise site profitability, and ensure cleanliness standards while meeting wage and overhead targets.

You will recruit and train staff, monitor performance against SLAs, and maintain professional relationships with clients and internal teams to drive consistent service delivery.

Responsibilities

• Manage wages in line with productivity targets and review projections to schedule hours.
• Manage PR performance and take action to help improve.
• Ensure management hours are aligned with budget.
• Control overheads by reviewing orders against budget.
• Maintain cleanliness standards to meet client expectations and daily satisfaction.
• Recruit quality staff through company systems and professional interviewing.
• Train staff to meet job requirements and brief on performance areas.
• Communicate with clients and review feedback daily.
• Deliver all SLA’s and demonstrate initiative in problem solving.
• Adopt a hands-on approach to deliver required results and maintain professional client relationships.

Job description

Objective:

To maximise profitability of the site, through achievement of PR targets, wages, cleanliness standards, overheads and all other business and financial targets.To ensure site consistency through quality staff recruitment and training, demonstrating effective leadership skills and adherence to all policies and procedures.

Reports directly to the site's Head Housekeeper

Join us and you will receive:

• A personal development plan to support your induction and a learning & development framework towards your career with the company.
• Career progression.
• Automatic Enrolment into a workplace pension scheme.
• Recognition, Incentives and Awards.
• Up to 28 days paid holidays.

Commercial responsibilities:

• Manage wages in line with productivity targets. Ensure projection is reviewed regularly, to allow accurate scheduling of hours. Ensure all workload and staff are effectively organised.
• Manage PR performance and take any necessary action to help improve.
• Ensure management hours are managed in line with budget.
• All overheads controlled by reviewing orders against budget, where applicable.
• Manage cleanliness standards in line with client expectations and customer feedback. Ensure that standards are achieved daily to ensure satisfaction from client.

Business responsibilities:

• All company systems actioned on time and adhered to.
• Quality staff recruited through use of company system and professional interviewing techniques and selection standards, to ensure head count maintained at all times.
• All staff professionally trained to meet the requirements of their job.
• Staff are briefed regularly on all key areas of performance.
• Communicate regularly with our clients and review feedback daily.
• Ensure all SLA’s are being delivered.
• Demonstrate initiative by using a problem solving approach to issues under your control.
• Adapt a hands on approach, where necessary, to deliver required results.
• Ensure a good professional relationship is maintained with our client, at all times.

Key responsibilities:

• Ensure that all legal aspects are delivered to standard.
• Ensure all Health and Safety requirements are met, to the company standard and, as defined by HASAWA to ensure the safety of all staff.
• Ensure that security of staff and property is guaranteed through the adherence to company policies and procedures.
• Ensure that you and your staff project a professional image and attitude and follow the company uniform policy and agreed standards at all times.
• Ensure that all staff meet the required standards of performance of their job at all times.
• Adopt a zero tolerance approach to all areas of both you and your staff’s performance.
• Adhere to all personnel policies and procedures as laid down by the company.
• Carry out any other duties as directed by the company.