Housekeeping Assistant

Hand Picked Hotels Ltd; Sutton Coldfield; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Service charge

Holiday allowance

Uniform provided

Onsite parking

Pension plan

Wellbeing support

Discount platform

Loyalty awards

Job summary

Hand Picked Hotels is seeking a Housekeeping Assistant at New Hall Hotel & Spa in Sutton Coldfield. This full-time role involves preparing guest rooms and public spaces to the highest standards, replenishing towels and toiletries, and ensuring a welcoming experience.

You will join a luxury group known for events, spa, and dining, with 40-hour weeks, 5 days out of 7, a starting rate of £13 per hour plus service charge and benefits, including 28 days holiday and staff discounts.

Qualifications

• We are looking for proactive and enthusiastic candidates with a welcoming and friendly nature.
• Housekeeping or cleaning experience preferred and ability to work individually or in a team in a fast-paced environment.

Responsibilities

• Ensure guest rooms and public spaces are immaculately presented and cleaned to the highest standards.
• Replenish towels and toiletries and arrange in-room refreshments; self-inspect rooms and support colleagues.

Job description

Hand Picked Hotels

Housekeeping Assistant – New Hall Hotel & Spa
Location: Sutton Coldfield, Birmingham, B76 1QX
Salary: Starting at £13 per hour + service charge + excellent colleague benefits
Job Type: Full-time | Permanent | 5 days out of 7

Come and join our Team...

We are currently seeking an enthusiastic Housekeeping Assistant at New Hall Hotel & Spa, part of Hand Picked Hotels.

Set in the heart of stunning countryside, New Hall Hotel & Spa is more than a luxury destination, it’s a place where hospitality professionals thrive. Known for exceptional events, indulgent spa experiences, and award‑winning dining, we create memorable moments for every guest, every day.

We’re looking for passionate, talented individuals to join our team. At New Hall, you’ll work in inspiring surroundings, alongside colleagues who value teamwork, creativity, and excellence. Whether your expertise is in guest services, events, culinary arts, or spa and wellness, you’ll have the opportunity to grow, develop your skills, and make a real impact.

Here, every role matters. From helping deliver flawless weddings and corporate events to ensuring each spa or dining experience exceeds expectations, you’ll be part of a team dedicated to excellence and hospitality with heart.

As a member of our team, you will help create unforgettable moments for guests as they explore our tranquil parkland, celebrate special events, and enjoy our personalised service, with an emphasis on service excellence & consistency.

If you’re passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone’s stay, New Hall Hotel & Spa offers an inspiring place to grow your career.

What will the role involve?

As a Housekeeping Assistant, you will help create an exceptional first impression by ensuring guest rooms and public spaces are immaculately presented and cleaned to the highest standards. With meticulous attention to detail, you’ll replenish premium towels and toiletries, and elegantly arrange in-room refreshments, including a curated selection of teas, coffees, and biscuits. Your commitment to excellence will contribute to an unforgettable, magical experience. A true team player, you’ll confidently self‑inspect rooms and support colleagues to uphold our reputation for luxury and comfort.

This is a full-time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business.

What’s in it for you?

• A competitive hourly rate of £13 with incremental pay reviews based on recognition of commitment and performance, plus a share of service charge.
• A welcoming, inclusive culture where long-term friendships and diversity are celebrated.Ongoing career development with in-house and external training, including apprenticeships and industry-recognised courses.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Uniform and meals on shift provided.
• Free onsite parking (where applicable).
• Access to wellbeing support through our Employee Assistance Programme.
• Company pension, enhanced sick pay & Life assurance scheme.
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well‑being platform.
• Discounted stays in our hotels and on food, drink, spa treatments & products.
• Annual loyalty awards (like afternoon teas and overnight stays).
• Introduction bonus for new colleague recommendations.
• Colleague of the Month awards, which leads to our annual awards ceremony.
• Regular team gatherings and appreciation events.

Are you Hand Picked?

• We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork.
• You will have passion and pride in delivering exceptional, high‑quality, personalised service to ensure our guests experiences are memorable.
• You will have some housekeeping or cleaning experience and feel comfortable working both alone and as part of a team in a fast‑paced, busy environment.
• We want people that are passionate, showing the ability to go above and beyond naturally, that take pride in delivering consistently high standards and pay attention to all the details.

Who we are…

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family‑owned group which has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.