Housekeeper - Dual Site (20 Hours )

Greystar; Greater London; On-site; GBP 21,000 - 24,000; Full time

Job summary

Greystar is seeking a Housekeeper to maintain cleanliness across the community, including reception and common areas. You will play a key role in ensuring a welcoming, safe, and market-ready environment for residents.

The role requires strong English communication, familiarity with UK health and safety rules, and experience in customer-facing cleaning tasks. You will work as part of a friendly team to support residents and uphold Greystar’s standards.

Qualifications

• Ability to read and write in English to understand safety labels and procedures.
• Knowledge of UK health and safety requirements.
• Experience applying cleaning best practices in public or resident environments.
• Strong attention to detail and quality standards.
• Proven customer service and interpersonal communication skills.
• Flexible and adaptable to changing tasks and workloads.

Responsibilities

• Maintain overall cleanliness of the community, including common spaces and offices.
• Respond to resident queries promptly or direct to the right team member.
• Clean reception, offices, and restrooms to high standards.
• Perform daily litter picking of external areas.
• Keep show flats and empty rooms market-ready and fresh.
• Conduct weekly health and safety compliant flush downs in empty units.
• Assist Community Manager with additional duties as needed.
• Report hazards to the supervisor and log maintenance issues.
• Maintain inventory of cleaning supplies and request reorders when needed.
• Support residents and guests with courteous service and information.

Skills

English reading/writing

UK health and safety knowledge

Attention to detail

Customer service

Problem solving

Flexible/adaptable

Tools

Cleaning equipment handling

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia‑Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world‑class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Housekeeper ensures the overall cleanliness and proper appearance of the community, including external litter, all internal communal spaces, reception and office areas, and other amenities to enhance and maintain the community appeal and provide a positive resident experience.

KEY ROLE RESPONSIBILITIES

• Work as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.
• Responds positively to customer queries, resolving them in a timely manner or signposting residents to the most appropriate person to assist them.
• Cleans the reception, offices, common spaces and restrooms.
• Checks on a daily basis all amenity areas and cleans where required.
• Carries out a full litter pick daily to all external areas in the community.
• Ensures all empty rooms and apartment and targeted show flats are freshened throughout the day to maintain market‑ready appeal.
• Conducts weekly flush downs in all empty rooms and apartments in line with health and safety policies.
• Assists in the make‑ready process by performing additional duties requested by Community Manager and/or supervisor.
• Informs Community Manager of any observed hazard or potentially dangerous situation to residents, team members, guests, and others.
• Logs maintenance issues with the Customer Service team where identified as part of daily tasks and routine.
• Ad hoc requests to address Resident concerns or queries.
• Maintains an appropriate inventory of cleaning supplies, and informs the appropriate supervisor when a re‑order is necessary.
• Makes best use of materials and equipment provided championing cost efficiencies whenever possible without compromising on quality.

ABOUT YOU

Ability to read and write in English to a level that enables full understanding and compliance with product safety labels, COSHH policy, and procedure manuals.

Knowledge and understanding of UK health and safety requirements.

Knowledgeable and skilled in the safe use and maintenance of cleaning fluids and tools.

Experience & Skills Previous experience of maintaining cleanliness within a customer occupied environment.

Demonstrated ability to solve problems in a variety of practical situations and follow standardised procedures.

Ability to work autonomously, using initiative when required.

Strong attention to detail.

Flexible approach to work and adaptable to thrive in a changing environment.

Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts and respond courteously to questions and requests.

CORE VALUES

• Integrity We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions.
• Equality We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally.
• Professionalism We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others.
• Accountability We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard.
• Service We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members.
• Teamwork We work together to accomplish goals, solve problems, and enrich our work environment.