Housekeeper/Cleaner

Greystar (International); Coventry; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Competitive pension

Healthcare

Holiday allowance

Job summary

Greystar is seeking a dedicated cleaning operative for our Coventry community. You will work within the Community team to ensure all residents experience a consistently clean environment, from reception to external areas, supporting responsive service to residents and signposting to the right contacts.

You will handle daily cleaning duties, maintain stock levels, and report hazards, helping keep show flats market-ready and compliant with health and safety standards.

Responsibilities

• Maintains high standard of cleanliness in all communal areas, offices, reception and restrooms.
• Responds to queries from residents and directs them to the appropriate person to assist.
• Cleans reception, offices, common spaces and restrooms daily.
• Checks amenity areas and cleans as required.
• Performs daily litter picks in external areas of the community.
• Ensures rooms and show flats are refreshed to maintain market-ready appeal.
• Performs weekly flush downs in empty rooms and apartments per health and safety policies.
• Assists in make-ready tasks as requested by Community Manager or supervisor.
• Notifies Community Manager of hazards or potentially dangerous situations.
• Logs maintenance issues with Customer Service as identified in daily tasks.
• Maintains inventory of cleaning supplies and alerts supervisor when re-orders are needed.
• Uses materials and equipment efficiently to balance cost with quality.

Job description

Key Role Responsibilities

• Work as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.


• Responds positively to customer queries, resolving them in a timely manner or signposting residents to the most appropriate person to assist them.


• Cleans the reception, offices, common spaces and restrooms.


• Checks on a daily basis all amenity areas and cleans where required.


• Carries out a full litter pick daily to all external areas in the community.


• Ensures all empty rooms and apartment and targeted show flats are freshened throughout the day to maintain market-ready appeal.


• Conducts weekly flush downs in all empty rooms and apartments in line with health and safety policies.


• Assists in the make-ready process by performing additional duties requested by Community Manager and/or supervisor.


• Informs Community Manager of any observed hazard or potentially dangerous situation to residents, team members, guests, and others.


• Logs maintenance issues with the Customer Service team where identified as part of daily tasks and routine.


• Ad hoc requests to address Resident concerns or queries Maintains an appropriate inventory of cleaning supplies and informs the appropriate supervisor when a re-order is necessary.


• Makes best use of materials and equipment provided championing cost efficiencies whenever possible without compromising on quality.


• Maintaining agreed cleaning standards within designated resident rooms, including but not limited to, kitchens and bathrooms, vacuuming carpets, sweeping and mopping floors, dusting and polishing furniture, and emptying trash containers. You may also be asked to change bed linen, make beds, replace used towels, and restock bathroom supplies like shampoo and soap, if required.


• Maintain and manage agreed stock levels, organised appropriately to avoid any damaged linen.

About You

You should Demonstrated the ability to solve problems in various practical situations while adhering to standardized procedures showcases strong attention to detail and flexibility in a changing environment. Proven capacity to work autonomously, using initiative as needed, and effectively interact with residents, clients, and team members highlights proficiency in customer service and interpersonal communication. Upholding integrity by adhering to the highest ethical standards and showing honesty and humility, while maintaining accountability for actions and results, reflects a commitment to professionalism. Presenting a positive, dignified image and working collaboratively with others to achieve goals emphasizes teamwork. Prioritizing service by dedicating time, knowledge, and experience to meet the needs of customers, community, and team members underscores a strong service orientation.

What We Offer

We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard.

About Greystar

Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystar’s pan – European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain.

One of Greystar’s core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience.