Housekeeper - Crown Inn

Butcombe Group; Chippenham; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join the award-winning Butcombe Group as a Housekeeper at The Crown, Tolldown. This role focuses on maintaining exceptional hospitality standards, enriching guest experiences in a renowned pub amidst beautiful countryside. In return, you'll receive competitive pay, industry-leading training, and a caring employer committed to your wellbeing.

Benefits

Competitive hourly rate plus tips

Industry-leading training and development

Access to cashback with major retailers and holiday savings

Team parties and events

50% off food on shift

Mental health support and resources

Responsibilities

• Maintain high standards of cleanliness and presentation.
• Create an exceptional experience for guests.
• Support team operations to uphold hospitality values.

Skills

Attention to detail

Teamwork

Customer service

Job description

We are a bold, award-winning business that prides itself on empowering our teams with the autonomy to operate premium, fun businesses that ‘wow’ our customers within an industry-leading environment. We run friendly, welcoming, and positive pubs with rooms to high standards and a different approach to others, always striving to be the best we can be.

We are looking for a Housekeeper to join our team. This role embodies our hospitality values: maintaining the very best standards and going the extra mile to create an exceptional experience for our guests.

The Crown, Tolldown, is a 16th-century traditional pub and inn set amidst beautiful Gloucestershire countryside. It is located near Dyrham Park and within easy reach of Bath, the M4, and Bristol Airport. We offer an ideal base for exploring the local area, weekend breaks, and business trips, with 9 boutique en-suite rooms furnished for comfort.

Our menu focuses on locally-sourced seasonal dishes and inventive pub classics. Behind the bar, we serve a wide range of real ales, craft beers, lagers, and ciders from our award-winning brewery, Butcombe, alongside a selection of classic cocktails.

Inside, guests enjoy cosy interiors with rustic charm, wooden floors, comfortable furnishings, large open fireplaces, and relaxed dining spaces suitable for both intimate meals and larger gatherings. We are dog-friendly, child-friendly, and wheelchair accessible, with a beautiful sun-trap beer garden perfect for outdoor dining and drinking.

Situated in the Cotswolds AONB, our location is ideal for visiting local attractions such as Dyrham Park, Lansdown Golf Club, Bath Rugby, or walking the Cotswold Way.

What’s in it for you?

• The opportunity to work for an award-winning business, recognized as the Best Food Offer (2019 & 2020) and Best Managed Pub Company (2021) at The UK Publican Awards.
• Access to Liberation Life, a platform offering cashback with major retailers, savings on holidays, groceries, gifts, and more.
• The chance to work in a diverse, eclectic company and gain experience across various businesses and food concepts, with a collaborative approach to development and your ideas valued.
• A competitive hourly rate plus an equal share of tips.
• Industry-leading training and development through our ‘Pillars of Progression’ programme.
• Support and coaching from our talented managers.
• Tools and significant investments in our properties to help you succeed.
• Team parties, events, training courses, excellent suppliers, and top industry rewards, discounts, including 50% off food on shift.
• A caring employer committed to mental health awareness, partnering with the Burnt Chef Project, and providing a 24/7 Employee Assistance Program for support.