Housekeeper - Swan Inn

Butcombe Group; Winscombe; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hospitality business seeks a Housekeeper to maintain high standards at The Swan, a historic pub in a beautiful location. You will contribute to creating memorable guest experiences while benefiting from industry-leading training and support within a caring work environment.

Benefits

Industry-leading training and development

75% off food on shift

Access to cashback and discounts with retailers

Team parties and events

Support for mental health initiatives

Qualifications

• Maintaining a high standard of cleanliness and presentation.
• Creating an amazing experience for guests.
• Ability to work collaboratively in a team.

Responsibilities

• Ensure rooms are clean and guest areas are maintained to high standards.
• Help create a welcoming atmosphere for guests.

Skills

Attention to detail

Teamwork

Customer service

Job description

We are a bold, award-winning business that prides itself on empowering our teams with the autonomy to operate premium, fun businesses that ‘wow’ our customers within an industry-leading environment. We run friendly, welcoming, and positive pubs with high standards and a different approach to others, always striving to be the best we can be.

We are looking for a Housekeeper to join the family. This role embodies our hospitality values: maintaining the very best standards and going the extra mile to create an amazing experience for our guests.

Located in Rowberrow, on the edge of the Mendip Hills Area of Outstanding Natural Beauty, The Swan is a 17th-century Grade II-listed pub and inn, rich in history with a cozy, welcoming atmosphere.

It serves as a haven for locals, walkers, cyclists, and visitors, with five boutique bedrooms above the pub and four dog-friendly rooms in converted barns (one accessible), making it ideal for a rural retreat, family break, or staycation.

We are passionate about great food and drink, offering seasonal local produce, pub classics, flatbread pizza, and award-winning Butcombe beer on tap.

In warmer months, our large beer garden is perfect for al fresco dining or enjoying sunshine with a few pints.

Located just 7 miles from Bristol airport and 15 miles from Bristol Temple Meads station, The Swan is an excellent base for exploring Bristol, Somerset, and the Mendips, with attractions like Cheddar Gorge, Wookey Hole Caves, Glastonbury Tor, and Ashton Gate Stadium nearby.

What’s in it for you?

• The opportunity to work for an award-winning business, recognized as Best Food Offer (2019 & 2020) and Best Managed Pub Company (2021) at The UK Publican Awards.
• Access to Liberation Life, a platform offering cashback with major retailers and discounts on holidays, groceries, gifts, and more.
• The chance to work for a diverse, eclectic company and gain experience across different businesses and food offers, with a collaborative approach to ideas and development.
• A competitive hourly rate plus an equal share of tips.
• Industry-leading training and development through our ‘Pillars of Progression’ programme.
• Support and coaching from talented managers.
• Tools and significant investments in our properties to help you succeed.
• Team parties, events, training courses, excellent suppliers, and industry-leading rewards, discounts, and benefits, including 75% off food on shift.
• A caring business that supports mental health initiatives like the Burnt Chef Project and offers a 24/7 Employee Assistance Program.