Housekeeper - Critical Care

NHS; Telford, Shrewsbury; On-site; GBP 23,000 - 28,000; Full time

Job summary

The Shrewsbury and Telford Hospital NHS Trust is seeking Housekeepers to provide non-clinical support to the critical care team at The Princess Royal Hospital and Royal Shrewsbury Hospital. Roles include cleaning duties, maintaining stock levels, and helping with meals delivery, in a fast-paced clinical environment.

The ideal candidate will have GCSE English and Maths, IT literacy (Word, Outlook, Excel), and experience in a service industry.

Qualifications

• GCSEs in English and Maths at Grades 9-4 (or equivalent).
• IT literacy with knowledge of Microsoft Word, Outlook and Excel.

Responsibilities

• To assist in the smooth running of the critical care unit by promoting a clean and healthy environment.
• To share responsibility for ensuring adequate stocks of consumables are maintained to meet service requirements and that all equipment within the department are clean and in good working order.
• To assist with cleaning, delivering meals to patients and generally helping as part of the critical care team.

Skills

GCSE English

GCSE Maths

IT literacy

Education

GCSE English

GCSE Maths

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Oracle ordering system

Job description

Main area Additional Clinical Services Grade NHS AfC: Band 2 Contract Permanent Hours

• Full time
• Part time

Site The Princess Royal Hospital & Royal Shrewsbury Hospital Town Telford Salary £25,272 per annum/pro rata Salary period Yearly Closing 23/11/2026 23:59

Job overview

We are looking to appoint Housekeepers, on a part time & full-time basis to provide non-clinical support to the critical care team.

Along with your GCSEs in English and Maths at Grades 9 - 4 (or equivalent), you should have previous experience within a service industry including cleaning duties and use of chemicals and equipment.

The essence of the role is to assist in maintaining a safe and clean working environment for patients and staff and to ensure that stocks and supplies are kept at adequate levels within the department, therefore IT literacy with knowledge of Microsoft packages such as Word, Outlook and Excel is essential.

The post holder will attend necessary meetings, feeding back relevant information, action within own scope and share responsibilities with Senior staff to enable them to delegate to the appropriate person therefore effective communication skills, both face to face and written will be required.

Main duties of the job

• To assist in the smooth running of the critical care unit by promoting a clean and healthy environment.
• To share responsibility for ensuring adequate stocks of consumables are maintained to meet service requirements and that all equipment within the department are clean and in good working order.
• To assist with cleaning, delivering meals to patients and generally helping as part of the critical care team.

Working for our organisation

We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Currently critical care is situated on both Shrewsbury and Telford hospital sites. Cross site working is essential. In March 2028 both units will merge into a single unit based at The Royal Shrewsbury Hospital.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Education

• Worked to an educational standard that demonstrates an understanding of literacy and numeracy
• Maths and English GCSE grades 9 - 4 or A - C

Experience and knowledge

• Previous experience in service industry
• Experience in NHS work
• To have a basic knowledge of a hospital environment and infection control
• Knowledge of Oracle ordering system

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation.

We commit to removing barriers for people with disabilities or long-term health conditions in recruitment, training, and career progression. We will offer an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible. In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.

We are committed to offering an interview to applicants from the Armed Forces community who meet the minimum criteria for the position. In addition, for those who are successfully appointed from the Armed Forces community, the Trust are committed to recognising previous service and rank in terms of pay, annual leave and other terms and conditions.

We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Don’t meet every single requirement? Studies have shown that women and people from an Ethnic minority background are less likely to apply for jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

We aim to create a trusting, flexible workplace, that attracts talent and enables everyone to be their best working self. Many of our colleagues work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise a fair and equitable process that balances your needs, the needs of our patients and service delivery.

Our Commitment to Safety and Respect - The Trust is a signatory to the NHS Sexual Safety Charter and is committed to providing a safe, respectful and inclusive workplace, free from sexual misconduct, harassment and discrimination. We expect everyone working, training or learning within the Trust to uphold appropriate professional boundaries, demonstrate respectful behaviour and contribute to a culture in which colleagues feel safe to speak up.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

If you have problems applying, contact

Address The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
Telephone [phone]