Housekeeper - Critical Care

The Shrewsbury and Telford Hospital NHS Trust; West Midlands; On-site; GBP 12,000 - 18,000; Part time

Job summary

The Shrewsbury and Telford Hospital NHS Trust is seeking a Housekeeper to join the Critical Care team, available on a part-time or full-time basis. You will help maintain a safe, clean environment for patients and staff and assist with stock control and delivery of meals as part of the team.

Candidates should have GCSE English and Maths (grades 9-4) or equivalent, plus experience in a service industry with cleaning duties and use of chemicals and equipment.

Qualifications

• GCSE English and Maths (grades 9-4) or equivalent.
• Experience in cleaning duties in a service environment.
• IT literacy including Word, Outlook and Excel.

Responsibilities

• Assist in maintaining a clean and safe environment for patients and staff.
• Ensure stocks of consumables are maintained to meet service requirements.
• Assist with cleaning and delivering meals to patients as part of the critical care team.

Skills

Attention to detail

Communication skills

Teamwork

Education

GCSE English and Maths (grades 9-4)

Tools

Microsoft Word

Outlook

Excel

Job description

The Shrewsbury and Telford Hospital NHS Trust

Housekeeper - Critical Care

The closing date is 23 November 2026

We are looking to appoint Housekeepers, on a part time & full-time basis to provide non-clinical support to the critical care team.

Along with your GCSEs in English and Maths at Grades 9 - 4 (or equivalent), you should have previous experience within a service industry including cleaning duties and use of chemicals and equipment.

The essence of the role is to assist in maintaining a safe and clean working environment for patients and staff and to ensure that stocks and supplies are kept at adequate levels within the department, therefore IT literacy with knowledge of Microsoft packages such as Word, Outlook and Excel is essential.

The post holder will attend necessary meetings, feeding back relevant information, action within own scope and share responsibilities with Senior staff to enable them to delegate to the appropriate person therefore effective communication skills, both face to face and written will be required.

Main duties of the job

• To assist in the smooth running of the critical care unit by promoting a clean and healthy environment.
• To share responsibility for ensuring adequate stocks of consumables are maintained to meet service requirements and that all equipment within the department are clean and in good working order.
• To assist with cleaning, delivering meals to patients and generally helping as part of the critical care team.

About us

We believe that compassionate care sits at the heart of everything we do. Every member of our team -- clinical or non-clinical -- plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values -- ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Currently critical care is situated on both Shrewsbury and Telford hospital sites. Cross site working is essential. In March 2028 both units will merge into a single unit based at The Royal Shrewsbury Hospital.

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Education

• Worked to an educational standard that demonstrates an understanding of literacy and numeracy
• Maths and English GCSE grades 9 - 4 or A - C

Experience and knowledge

• Previous experience in service industry
• Experience in NHS work
• To have a basic knowledge of a hospital environment and infection control
• Knowledge of Oracle ordering system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Princess Royal Hospital & Royal Shrewsbury Hospital

The Princess Royal Hospital & Royal Shrewsbury Hospital