Housekeeper

Sykes Cottages; United Kingdom; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a vibrant team as a Seasonal Housekeeper with a well-established holiday cottage business. This role is vital in ensuring properties are impeccably maintained, enhancing guest experiences through attention to detail and proactive problem-solving. You will be part of a supportive team, responsible for inspecting properties, managing cleanliness standards, and addressing guest needs. This position offers a unique opportunity to contribute to a company that values its employees and promotes a culture of diversity and inclusion. If you are passionate about delivering exceptional service and enjoy a collaborative environment, this role is perfect for you.

Benefits

Annual STIP Company-wide Bonus Scheme

33 days of annual leave + bank holidays

Birthday off

Two paid Volunteering Days

Exclusive discounts on stays

Health Cash Plan

Training & Development programs

24/7 mental health support

Employee Savings Scheme

Qualifications

• Must have a full clean driving licence and high attention to detail.
• Strong organizational and problem-solving skills are essential.

Responsibilities

• Ensure properties are cleaned and maintained to a high standard.
• Identify and report maintenance issues promptly.
• Build relationships with suppliers and assist in linen preparation.

Skills

Attention to Detail

Organizational Skills

Problem Solving

Interpersonal Skills

Communication Skills

Time Management

Education

Full Clean Driving Licence

Tools

MS Office

Databases

Job description

Manor Cottages, part of Sykes Holiday Cottages, have the exciting opportunity for a Seasonal Housekeeper to join our bustling Bourton-on-the-Water team.

• Contract: 6 Month Seasonal Contract
• Salary: Up to £12.21 per hour
• Work Days & Hours: 16 hours per week, working 4 days out of 7.
• Working Location: Office based at our office in Bourton-on-the-Water
• Team: Housekeeping
• Reporting to: Housekeeping Manager

About Us

Manor Cottages is a Cotswolds-based holiday cottage business and we’ve been letting holiday cottages for over 35 years. The business has grown enormously in 35 years, but what has remained the same in all that time are our core values. From day one, we set out to offer honest, friendly, and trusted advice. And with this set of principles, we have grown from offering a handful of cute, thatched cottages for two to over 300 properties of all shapes and sizes.

Proudly part of the award-winning Sykes Holiday Cottages, but maintaining their local presence and team at their office in Bourton-on-the-Water, Manor Cottages continues to offer a bespoke service for holiday home owners in need of a little help.

About the Role

Manor Cottages have an opportunity for a Seasonal Housekeeper to join their housekeeping team. Our Housekeepers are a key support function in facilitating the operational requirements for our local Brand managed properties. Ensuring properties are presented and maintained to a high standard with regards to housekeeping and all related linens, to ensure that guest experience is maximised.

As a Housekeeper, you will be responsible for checking our properties for cleanliness and identifying any maintenance issues, responding to any shortfalls and recognising any areas that need remedial attention, which would affect the quality of service we provide and feeding back to suppliers where necessary.

You will be actively involved in the daily operations of the Brand Managed Services housekeeping team, ensuring high standards are upheld to deliver an exceptional guest experience. As part of a rota, you will also provide out-of-hours assistance to property owners and guests.

Your Responsibilities

As Housekeeper, you will be responsible for the following areas of accountability:

• Ensuring all allocated properties are visited and inspected within required timeframes
• Ensure the allocated property portfolio is presented to the highest standard at all times
• Identifying any maintenance issues and reporting for repair in a timely manner
• Following up to ensure any shortfalls or repairs have been carried out in the required timeframes
• Building strong relationships with suppliers and cleaners
• Assist in the preparation of linen for changeover days
• Control of returning dirty linen
• Ensure cleanliness standards are consistently met
• Taking delivery of the hire linen from the supplier
• Responding to and successfully resolving any guest issues
• Completing any day-to-day administration tasks
• Provide feedback to cleaners on standards and areas of improvement
• Ensure policies and procedures are followed to include COSHH and manual handling

Skills and Qualifications

By Being One Team, Owning it, Communicating Honestly, and showcasing a devotion to Learning, Growing, and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners, and Colleagues alike.

All we ask is that you have the following:

• Full clean driving licence
• High level of attention to detail
• Strong organisational skills
• Ability to think on your feet and problem solve
• Ability to prioritise workloads
• Excellent interpersonal and communication skills
• IT literate – MS Office and databases

Although standouts will also have:

• Previous Housekeeping Experience
• Knowledge of basic property maintenance
• Knowledge of COSHH and manual handling
• Strong local knowledge

Sykes Cottages Company Benefits:

• Annual STIP Company-wide Bonus Scheme offering an additional 5% of your salary through our performance-based bonus program
• 33 days of annual leave + bank holidays, up to 5 extra days with long service
• A day off to celebrate your Birthday
• Two paid Volunteering Days off annually
• One of only 1000 BCORP-certified companies in the UK
• Enhanced Parental leave (24 weeks maternity, 3 weeks paternity at 100% pay)
• Exclusive discounts on stays for you, family, and friends
• Discounts and offers with a focus on your overall wellbeing
• Health Cash Plan
• Training & Development programs to set you up for success
• 24/7 mental health support and initiatives
• Employee Savings Scheme transferring directly from your salary
• Long Service Awards
• Hybrid working for selected roles only.

Diversity and Inclusion: We encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds, and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team is happy to help.

If you are actively seeking your next career challenge, keen to join a diverse, exciting team, we welcome you to get in touch or apply!