Housekeeper

Betsi Cadwaladr University Health Board; Rhyl; Sur place; GBP 21 000 - 25 000; Plein temps

Résumé du poste

Betsi Cadwaladr University Health Board is seeking a Band 3 Housekeeper for Ward 12 to ensure a clean, well-organised ward environment and support high standards of patient care.

The role involves coordinating non-clinical duties, stock management, risk and quality audits, and working closely with nursing staff to maintain safety and efficiency. Candidates should have NVQ qualifications and be able to communicate effectively in a hospital setting.

Qualifications

• Proven ability to communicate clearly with patients, relatives and staff.
• Good IT skills for documentation and ward systems.
• Ability to work well within a multidisciplinary team.

Responsabilités

• Greet patients and visitors and direct them accordingly.
• Coordinate non-clinical ward tasks, including stock and environmental standards.
• Support info flow and maintain confidentiality.
• Escalate concerns to senior staff when needed.
• Assist in maintaining cleanliness and infection prevention measures.
• Assist ward manager with monitoring training and policy updates.

Connaissances

Communication

IT skills

Teamwork

Formation

NVQ Level 2

NVQ Level 3

Description du poste

Job Overview

An exciting opportunity has arisen for a Band 3 Housekeeper to join the friendly and motivated team on Ward 12. This role is integral to supporting the smooth running of the clinical environment and maintaining high standards of patient care.

The post holder will undertake a range of non-clinical duties, including ordering and managing ward stock, completing routine audits, and supporting compliance with ward standards. The Housekeeper will work closely with the Nurse in Charge and Ward Manager to escalations of concerns, provide feedback to staff, and contribute to a safe, clean, and well-ordered ward environment.

The successful candidate will be proactive, organised, and able to work effectively both independently and as part of a multidisciplinary team, with excellent communication and IT skills.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

• Welcome, receive and direct patients, relatives and visitors to the ward, liaising with the multidisciplinary team as appropriate.
• Support the nurse in charge by co-ordinating non-clinical aspects of the ward environment, ensuring visitors and relatives are dealt with promptly, sensitively and with empathy.
• Provide general information to patients and visitors, ensuring clear and professional communication at all times.
• Receive and relay messages effectively, maintaining strict confidentiality.
• Handle minor concerns or complaints, taking appropriate action and escalating to senior staff when required.
• Maintain awareness of current standards, including food hygiene, infection prevention and control, and waste segregation procedures, ensuring compliance at ward level.
• Support the Ward Manager in maintaining ward accreditation accurate records, ward including monitoring compliance with Mandatory Training requirements where appropriate.
• Assist the Ward Manager in reviewing and implementing changes to local policies and procedures.
• Contribute to the ordering, stocking and monitoring of ward supplies and equipment, ensuring efficient and cost-effective use of resources.
• Promote a clean, safe and organised ward environment, supporting high standards of patient care and experience.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Qualifications

Essential criteria

• Relevant NVQ 2

Desirable criteria

• Willing to work towards NVQ level 3
• NVQ level 3

Experience

Essential criteria

• Demonstrate competence at working at band 3 level

Desirable criteria

• Previous experience of undertaking a Housekeeper role

Knowledge

Essential Criteria

• Understanding of hospital environment
• Basic knowledge of needs of patients and their relatives