Housekeeper - Part Time (20 Hrs)

Greystar; Greater London; Sur place; GBP 19 000 - 23 000; Plein temps

Résumé du poste

Greystar is seeking a diligent cleaner to uphold the cleanliness and presentation of our community, including reception and common areas, to enhance resident experience. You will work with the Community team to maintain high standards and respond to resident queries.

Responsibilities include daily cleaning, litter control, restocking supplies, and assisting in make-ready tasks. Strong attention to detail, basic English literacy, and knowledge of UK health and safety are essential for this role.

Qualifications

• Experience maintaining cleanliness in a customer-occupied environment.
• Ability to read and write English to understand product safety labels and procedures.
• Knowledge of UK health and safety requirements.
• Proficiency in using and maintaining cleaning fluids and tools.

Responsabilités

• Maintain cleanliness of the community, including reception, offices, common spaces and restrooms.
• Respond to resident queries and signpost to appropriate team members when needed.
• Perform daily litter picks and ensure market-ready show flats are refreshed.
• Log maintenance issues with the Customer Service team and assist with make-ready tasks.
• Advise on safe use of materials and maintain inventory of cleaning supplies.

Connaissances

Customer service

Interpersonal communication

Attention to detail

Autonomous

Flexible

Description du poste

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Ensures the overall cleanliness and proper appearance of the community, including external litter, all internal communal spaces, reception and office areas, and other amenities to enhance and maintain the community appeal and provide a positive resident experience.

Key Role Responsibilities

• Work as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.
• Responds positively to customer queries, resolving them in a timely manner or signposting residents to the most appropriate person to assist them.
• Cleans the reception, offices, common spaces and restrooms.
• Checks on a daily basis all amenity areas and cleans where required.
• Carries out a full litter pick daily to all external areas in the community.
• Ensures all empty rooms and apartment and targeted show flats are freshened throughout the day to maintain market-ready appeal.
• Conducts weekly flush downs in all empty rooms and apartments in line with health and safety policies.
• Assists in the make-ready process by performing additional duties requested by Community Manager and/or supervisor.
• Informs Community Manager of any observed hazard or potentially dangerous situation to residents, team members, guests, and others.
• Logs maintenance issues with the Customer Service team where identified as part of daily tasks and routine.
• Ad hoc requests to address Resident concerns or queries
• Maintains an appropriate inventory of cleaning supplies, and informs the appropriate supervisor when a re-order is necessary.
• Makes best use of materials and equipment provided championing cost efficiencies whenever possible without compromising on quality.

Key Relationships

Onsite Team Members

About You

Knowledge & Qualifications

Ability to read and write in English to a level that enables full understanding and compliance with product safety labels, COSHH policy, and procedure manuals Knowledge and understanding of UK health and safety requirements Knowledgeable and skilled in the safe use and maintenance of cleaning fluids and tools.

Experience & Skills

Essential Previous experience of maintaining cleanliness within a customer occupied environment. Demonstrated ability to solve problems in a variety of practical situations and follow standardised procedures. Ability to work autonomously, using initiative when required. Strong attention to detail Flexible approach to work and adaptable to thrive in a changing environment Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts and respond courteously to questions and requests.

Important Notice

Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [e-mail].

Our continued success depends on our people.

Thank you for your interest in working at Greystar!!

Core Values

Integrity

We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions.

Equality

We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally.

Professionalism

We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others.

Accountability

We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard.

Service

We make service our top priority by giving our time, knowledge and experience to serve the needs of our customers, community, and team members.

Teamwork

We work together to accomplish goals, solve problems, and enrich our work environment.

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.